On Using Excellent Customer Service To Reduce Churn

Dumb Little Man

They can even influence potential future customers as well. In an era where customer loyalty is hard to come by, it pays to offer the highest quality customer service experiences possible. After all, your business wouldn’t exist if not for happy and loyal customers.

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4 Marketing Lessons Learned From DirecTV’s Customer Service

The Solopreneur Life

I ’ve been a satisfied DirecTV customer since 2003. I called customer service today because I wanted to cancel my subscription to ESPN Gameday, which is a package of out-of-market college football games. I explained my situation, and the customer-service representative said, “I can’t cancel the subscription because the season has already started.” Great product, and I was reminded 10 minutes ago that their customer service is outstanding.”

Personalize your customer service

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Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. First of all, customers get it the way they like it. Why do customers want to keep coming back?

2 Easy Ways to Improving Customer Service in Your Business

Small Business CEO

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. … Customer Service customer service tips improving customer service

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say.

Customer service principles learned from a dentist

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Of course notwithstanding anything to the contrary, dentists along with their expertise to keep our smiles shining, should also prescribe to the ultimate quest of customer service no matter how advanced their dental education may have been. After all patients are customers and therefore should be appreciated and valued. From surgeons to CEOs, getting out from the exam room and being seen raises the bar of confidence with patients and customers alike.

Guest Post: Ritz-Carlton Customer Service Secrets

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The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs.

Customer service sparkles with romance at St. Augustine specialty boutique

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Still love isn’t always dependent on dazzling drama nor is it only for the privileged or the rich; “WOW” customer service can make even the simplest proposal an affair to remember. Customer Service Customer Service Experience Specific Companies

Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. Not one of those friends ever mentioned getting praised or receiving bonuses for helping a customer find satisfaction.

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Recruiting talented employees to enhance customer service

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Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Consumer Reports says Apple does customer service better The ultimate success of a company is predicated on exceptional.

Face to Face in a Virtual World: Greening Up Even Traditional Customer Service Experience

Eco-Office Gals

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. Customers could ask even about older products!

Think, think, think about improving customer service

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Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Nowadays customers have the Internet at their fingertips – plenty of other places to go in hardly a nanosecond.

‘WOW’ customer service has to be reliable and consistent

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With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result.

Consumer Reports says Apple does customer service better

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The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points.

Can personal customer service survive in a digital world?

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There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. From the moment a customer walks through the door, the way he is treated beyond what is expected still makes the difference.

Empower employees to deliver better customer service

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The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. What did I learn from this experience?

Making sure you receive great customer service

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One has to realize that South Florida – namely Palm Beach County is rich with tourists, snowbirds, and an occasional rude diner which gives us the opportunity to learn by someone’s mistakes. So does getting angry and raising your voice get one better customer service?

How ramping up customer service is paying off for Home Depot

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After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. So what are these home improvement giants doing to improve their customer service?

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want." But, what makes good customer service? E-Mail me or follow me.

Walmart’s dismal customer service scores drive customers away

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Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” There are many free services to help customers find direct numbers.

The 4 Biggest Customer Service Mistakes You Can Easily Avoid

Small Business CEO

We have all heard it said that a service by a particular business, when it exceeds your expectations, is done from the heart. I do not doubt that but it is also my belief that customer service is the heart of any business, no matter its size. Listen, learn and act accordingly.

The attitude of customer service

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Every day we see customer service in action. Those are the customer experiences we seem to remember the best. It’s also not just about the training since this kind of attitude starts with the person; the ultimate attitude of service. I listen to customer feedback.

Take lessons from the leaders in customer service

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There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity.

Ease up on customer service demands during inclement weather

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It is the responsibility of airlines and other services to safely operate during severe weather and emergency conditions. Businesses that stay open during harsh conditions often have employees who have risked their own safety and comfort to provide necessary services.

Book Review: The Customer Service Survival Kit

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The Customer Service Survival Kit was written by Richard S. Chapter One begins with the “uh-oh” moment; one most of us in any service oriented business has encountered. So what are the ways to defuse angry customers?

To deliver world-class customer service

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A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. Let’s face it – without customers there is no business. The experiences however, remind me of what world-class service can offer.

Getting back to the basics of effective customer service

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No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing.

The need to improve customer service in our schools

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School districts are obligated to deliver good customer service. Beginning with the Superintendent and the Board, customer relationships with parents and students should be approachable and reliable. Customer Satisfaction Customer Service Little Things, Big Differences

What Mickey Mouse can teach us about customer service

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” The Disney Institute originally began in 1986 in Orlando offering “leisure learning” which entailed courses on fun topics like cooking and landscaping classes. Culture Customer Satisfaction Customer Service Employees Little Things, Big Differences Specific Companies

Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Productive & Organized

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   The service you deliver is a direct reflection of what you will be like for your for-profit programs and services.

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Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store.

Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations.

Customer service tips for police officers offered

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In the UK, police chiefs are taking some customer service tips from a popular department store named John Lewis where customer service is treated as a skill. 9 Practical Customer Service Tips There’s no one immune from receiving lousy customer service.

How to survive customer service blunders in the world of social media

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Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

Service Untitled» Blog Archive » Working on customer service skills

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Service Untitled The blog about customer service and the customer service experience. The second customer is a young, good-looking man dressed in an expensive business suit and says, “Excuse me, but I need to get into my safe deposit box immediately.&#

Customer service continues to center on good client communication

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Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. Customers are empowered with online resources to share opinions. Are you listening to your customers?

Every employee can contribute to customer service excellence

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“Wow&# customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. In the poor service category, a whopping 68 percent of consumers consider indifference of employees as bad service.

What it takes to succeed as a customer service representative

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The best customer service representatives focus on people. For anyone considering a career in customer service, one must initially be able to handle stress, handle pressure, maintain friendly interactions with customers, and follow through on tasks.

Time to outshine your competitors with your customer service

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Customers are just tired of dealing with retailers who ignore customer service while pretending to have it. If I see an advertisement that says, “New and Improved Customer Service,&# doesn’t that already imply there was something wrong with their original service?

Customer service and the impact of social media

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So how does all of this fit into the ever broadening sea of customer service? Large and small organizations are all taking the plunge, and diving into Facebook, Twitter, blogs, and forums, but as we all learned when we were younger, be prepared and make sure you know how to swim first.

Raising the bar for lawyers and customer service

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Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. That kind of service didn’t arbitrarily just happen.

Can your business measure up on customer service?

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Customers were polled mainly on their opinions regarding customer assistance and problem resolution – whether by Twitter, Facebook, corporate websites, telephones, or in person. So what makes a company measure up on customer service?

Create a training plan that helps customer service representatives succeed

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Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Be watchful of social media, however Twitter isn’t really the way to solve customer service issues.