Service Untitled

APRIL 11, 2011

So how does all of this fit into the ever broadening sea of customer service? Large and small organizations are all taking the plunge, and diving into Facebook, Twitter, blogs, and forums, but as we all learned when we were younger, be prepared and make sure you know how to swim first. photo credit: zephythor.

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ProAssisting Blog

MARCH 18, 2010

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Home Blog About Us Who we are About the Program Program Specifics Execs, HR Depts. Stay in the know!

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Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

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LEADERASSISTANT.COM

MAY 28, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. She grew up in England but was always passionate about Europe and learning foreign languages. When she began her first full-time job in Disneyland Paris in 1999, she knew it was the beginning of a new life in France.

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Tips From T. Marie

JULY 27, 2011

Often I feel I have disappointed them when I explain why I feel social media has worked for me because it doesn’t include auto-tweets , sales pitches or using a Twitter following or Facebook Page friends as advertising targets. But I’ve stayed with them because I’ve gotten some really great customer service…through Twitter.

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Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

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Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service? Whether we.

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Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? Use positive experiences to help other professionals learn.

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Service Untitled

APRIL 6, 2011

Customers were polled mainly on their opinions regarding customer assistance and problem resolution – whether by Twitter, Facebook, corporate websites, telephones, or in person. So what makes a company measure up on customer service? So what do we learn from the top four scoring companies?

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. If you’re still in the Stone. At a local.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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Service Untitled

DECEMBER 10, 2010

Share your wisdom and use Twitter or Facebook to enrich people’s lives. Ask your readers as you send out regular emails, what kind of information they want to learn. Possibly Related Posts: Get more real estate deals with customer service basics In real estate sales, we depend on technology to help.

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Customers Rock!

MAY 28, 2012

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.

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Service Untitled

SEPTEMBER 11, 2012

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Time will tell if new lessons have really been learned.

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Make or Break Moments

JUNE 2, 2010

If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said. That’s a big chunk of your customers. So how do you listen on Twitter? Visit Search.Twitter.

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LEADERASSISTANT.COM

APRIL 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. LEADERSHIP QUOTE Speak your mind, even If your voice shakes.

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Service Untitled

FEBRUARY 11, 2011

The other day I wrote about Tello , an iPhone app that customers can use to rate customer service. CEO Joe Beninato stated his reviews were primarily intended to thank employees for their excellent customer service. Feedback on product or service reviews can actually help organizations to improve.

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Make or Break Moments

MARCH 13, 2010

I recently learned a lesson from a group of young boys who had developed a band. We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

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Customers Rock!

JANUARY 24, 2012

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Some of these metrics are often focused only on tactical results (ex: number of followers or fans). Other costs are not quite as obvious.

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Service Untitled

OCTOBER 15, 2013

Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. One can’t separate however, customer service with “social listening”; as Dell states it is a key part of the brand.

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Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Twitter – I am amazed by the famous people I have had the opportunity to tweet with and the connections I’ve made in just 140 characters or less. It’s just so simple to connect with customers!

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Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. A simple email of “help me know how I can learn about your business so that I can recommend you&# has led to a new friendship, business relationship and the chance to meet Chris Brogan over the Internet!

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The Small Business Blog

AUGUST 31, 2010

Talking not only makes people aware of your brand, and give customers the knowledge that you care, but it also helps you to learn exactly what people want and need from your business. Customer Service : When talking about putting your business on the map, customer service may seem like an alien thing to mention.

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On The Job

JULY 22, 2010

They Twitter. Further, studies show that employees allowed to use social media on the jobs help drive profitability, improve customer service – and contrary to employer fears – may help workers do their jobs better. It also can be about exchanging professional information and learning about industry trends.

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Make or Break Moments

MAY 7, 2010

The genesis for the series itself has all the makings of a thrilling read: regular correspondence between people around the world; a proactive collaboration between 15 countries; and two marketing professionals who have never met each other face to face, scrambling to learn how to publish a book from the ground up.

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Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. That means listening to those people and learning how to make them happy. Customer Service Goes SOCIAL. Adopting the cloud for your business is just good business sense for 2015 and beyond. It’s PERSONAL.

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Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010? It’s also a great time to stretch your mind and enhance your business! So let’s do BOTH!!

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Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Where else can you learn 10 new skills over the summer that will help you increase your income opportunities in 2010? It’s also a great time to stretch your mind and enhance your business! So let’s do BOTH!!

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2010 Training Skills Social Media 100

Catch Friday

NOVEMBER 2, 2010

This is why it is important that when you use social media for business that you really learn to listen. This is also the reason why when using social media such as Twitter, it is important to have a real person manage your accounts. A bot cannot provide your Twitter or your Facebook a natural personality.

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Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

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The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. If you want to build a business it’s important to learn how to let things go.

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Stephanie LH Calahan

JULY 1, 2011

  Keep reading to learn more about what makes this tool unique and maybe you will decide that it could be one of your Productivity Powerhouse Tools too! What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! I know this to be true! 

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Productivityist

DECEMBER 15, 2013

You can also link up with her on LinkedIn and follow her on Twitter. One of our virtual assistants is a 40+ year-old multilingual, experienced marketing and SEO specialist with a good understanding of sales and customer service. Here are some of biggest learnings: 1. Prioritize and filter out tasks that you can outsource.

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Stephanie LH Calahan

JANUARY 8, 2010

Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Learn whatis enhancing or impeding your productivity today! Barbara Brown, PhD shows managers how to improve employee performance by linking performance to results. Are You as Productive as You Could Be?

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The Small Business Blog

JULY 13, 2010

It might take time, but you will learn a great deal about how to, and how not to, do things! Networking not only allows you to meet potential clients but you will also learn valuable lessons from people who are more experienced in the business world. I look forward to connecting with you! start-up in business.

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The Small Business Blog

JULY 20, 2010

As I have mentioned previously , I am looking to help small businesses to hold conversations, engage with each other and learn from what is happening in the big business world. For the latest information about SME Technology, follow me on Twitter or become a fan of WinWeb on Facebook. I look forward to connecting with you!

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The Small Business Blog

MAY 20, 2010

When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best. Allow your staff time to come to you with ideas or questions; you’ll learn a lot about your business and might even discover an avenue you’d never thought of taking. « The Customer Is Always Right!

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