article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

article thumbnail

What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

include: Self-awareness Self-regulation Internal motivation Empathy Social skills Together, these attributes enhance your ability to create strategic partnerships, make better decisions, lead more effectively and build a safe and thriving work culture. Understanding the five components of emotional intelligence assists you in this process.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Rebranding? 7 Keys to Ensure a Smooth Transition

Success

A brand is a valuable asset that must be nurtured by delivering valuable content in social media; friendly, quick customer service; personal and authentic responses to every customer who contacts you; and respecting customers’ desires to opt in or out of direct marketing contact with your brand.

FedEx 234
article thumbnail

Remote Work Is Just E-Commerce Déjà Vu All Over Again

Allwork

It doesn’t matter how great the in-store experience is if you’re on hold with customer service for hours. You can six sigma a process to death, and still lose sight of the big picture and what creates value for your customer/employee. But you need the insights that come from real data to inform design.

article thumbnail

Can Facebook emotionally manipulate customer service?

Service Untitled

We carefully consider what research we do and have a strong internal review process. ” In the relevant subject of customer service, and estimating that half of all consumers may have from time to time become engaged on Facebook, does it make us wonder if what we buy or how we feel about a company can be artificially manipulated?

article thumbnail

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

LEADERSHIP QUOTE How are we supposed to lead meaningful lives, understand our ‘why’, and develop the roadmap for our purpose if we don’t take the time to go through the most crucial and vital process to achieving success, thus creating the vision for our future?

Goals 74
article thumbnail

A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.