Workplace Insight

MARCH 9, 2023

A survey of 3,000 employees across the United States has shed light on the extent to which workers are concerned about the growth of artificial intelligence (AI) and its impact on their job security. The results of the survey also broke down workers’ concerns by industry.

Agencies 52

Agencies Legal Customer Service Finance 52

Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. Generic email messages do not inspire customer loyalty.

Customer Service 40

Customer Service Credit Card Phones Email 40

Service Untitled

JUNE 21, 2011

Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. Please don’t hang up.&#

Customer Service 40

Customer Service Phones Agencies AT&T 40

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Small Business CEO

JANUARY 11, 2021

Here are a few ways you can gather important feedback from your customers to improve your processes and/or enhance the quality of your products and services: 1. Website Surveys. If there’s any group of customers you should be targeting for feedback, it’s website visitors.

Forms 62

Forms Customer Service Management 62

Denise Aday

FEBRUARY 20, 2009

This questionnaire is a Google spreadsheet that has been turned into an online form that can be conveniently completed in a browser. Late last week Google added a form summary page feature with information about completed responses, which instantly gave me some very useful data on my prospective virtual assistant clients.

Google Docs 40

Google Docs Forms Google Customer Service 40

Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 What causes customers to walk and take their business to the competition? BILLION a year !

Customer Service 100

Customer Service 2009 2008 2010 100

On The Job

JULY 8, 2015

There’s been much written about how we all dread Mondays, but a new survey finds that twice as many workers feel “ energized and productive” at the beginning of the week as compared to how they feel when they reach Friday. So what happens during the week that leads only 17% of workers to feel they’re on top of their game by week’s end?

Equipment 100

Equipment Customer Service Collaborate Forms 100

Ideas.Ted

JULY 8, 2021

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

Carbon Footprint 145

Carbon Footprint 2020 Salary 2019 145

Recruit CRM

JUNE 9, 2021

Folks at Recruit CRM is known globally to provide the best customer support to their users. Text Analyzer: For All Your Job Descriptions After innumerable surveys conducted worldwide, research has proved how the way you write your job description can attract different gender spectrum.

Agencies 52

Agencies Social Media Interviewing Forms 52

Success

MARCH 4, 2024

Hill’s principles are candid, some coming from his own experiences and others in the form of entertaining stories. She takes the reader on a tour of the emotional lives of high achievers, those who procrastinate and those who don’t, and surveys the current science on motivation. This is the year to add it to your marketing strategy.

UPS 218

UPS Social Media Etiquette Health 218

Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Employees speak properly.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

AUGUST 31, 2009

Service Untitled The blog about customer service and the customer service experience. I chose deal with it myself and was then able to print out a nice RMA form, along with a pre-addressed shipping label. they cover the postage for you.) It was very simple.

USPS 40

USPS Customer Service Etiquette 2006 40

Practically Perfect PA

SEPTEMBER 19, 2014

A few months ago I asked the Practically Perfect PA readers if they could complete a survey for me. The survey asked if assistants feel that having or not having a university degree has made a difference to their career path. Yes, NVQ’s in Customer Services and Business Administration. Bachelor in Management.

IAAP 100

IAAP Training AT&T Skills 100

The Small Business Blog

NOVEMBER 30, 2009

Give small firms as well as consumers protection from unfair bank charges says FPB : Ahead of the expected decision of the newly-formed Supreme Court to allow unfair bank charges to be investigated, the FPB is calling for protection for all small businesses as well as consumers.

2009 100

2009 UPS 2008 2007 100

Loosely Speaking

OCTOBER 18, 2008

Usually I knit for pure kinesthetic pleasure of fiber in my hands and the miracle of seeing the project take form. Surveying the mounting pile of yarn and tools and patterns on my living room floor, I realized I needed to regain some control, and stop flitting back and forth between all of those projects. Ever feel that way at work?

2008 100

2008 2004 Medical AT&T 100

Recruit CRM

NOVEMBER 8, 2021

These questions typically asked are in the form of a checkbox or short answer type questions. A recent online survey conducted by Recruit CRM revealed that more than 98% of recruitment agencies with 10 recruiters or more used an Applicant Tracking System. In my career, they would rank as the best ever in customer service.

Resume 69

Resume Agencies Social Media Interviewing 69

The Small Business Blog

NOVEMBER 13, 2007

Now it was time for one of my most important tasks – market research: would i actually have any customers? I put together a 10 question survey that I had planned to accost passers by with outside the few foreign wine boutiques as well as restaurant owners.

2007 100

2007 2008 2009 2006 100