Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say.

BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold.

Guest Post: Ritz-Carlton Customer Service Secrets

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The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs.

Customer service representatives are heroes too

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On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

Think, think, think about improving customer service

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Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. Nowadays customers have the Internet at their fingertips – plenty of other places to go in hardly a nanosecond.

The silent exit of poor customer service

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Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away?

Consumer Reports says Apple does customer service better

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The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points.

Walmart’s dismal customer service scores drive customers away

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Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Amazon led all e-commerce retailers with a score of 88 according to For See’s E-Retail Satisfaction survey.

Amazon.com still a leader in customer service

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Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new site will provide the company with more flexibility to train workers and take care of customers.

Better banking customer service please

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Except for well-paid banking executives, I doubt there are many people who would not agree that banks need to improve their customer service skills. Banks need to return to respecting their customers and focus on service instead of only focusing on loss profits.

Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers.

Complain constructively for better customer service

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In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met.

Poor customer service results in long term brand damage

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American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. Probably one of the most common examples revolves around customer experiences in restaurants.

Businesses using Facebook for customer service

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Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback.

Businesses using Facebook for customer service

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Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback.

Customer service continues to center on good client communication

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Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. Customers are empowered with online resources to share opinions. Are you listening to your customers?

The need to improve customer service in our schools

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School districts are obligated to deliver good customer service. Beginning with the Superintendent and the Board, customer relationships with parents and students should be approachable and reliable. School districts can survey parents and students for suggestions.

Received lousy customer service? Complain about it on Gripevine

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Just a month out into the public venue, the site Gripevine emerged offering dissatisfied customers the ability to “amplify their online voice.” Most organizations know not to argue on Facebook with customers. airlines improving customer service?

Customer service tips for police officers offered

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In the UK, police chiefs are taking some customer service tips from a popular department store named John Lewis where customer service is treated as a skill. 9 Practical Customer Service Tips There’s no one immune from receiving lousy customer service.

Can your business measure up on customer service?

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The 2011 Temkin Experience Ratings surveyed 6,000 different consumers from 143 different companies which included retailers, banks, hotels, and financial institutions. So what makes a company measure up on customer service? Can you measure customer satisfaction?

Service Untitled» Blog Archive » Working on customer service skills

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Service Untitled The blog about customer service and the customer service experience. The second customer is a young, good-looking man dressed in an expensive business suit and says, “Excuse me, but I need to get into my safe deposit box immediately.&#

Finding a real person when contacting customer service

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Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. I was guided through a huge choice of services – all by a human and with an explanation of each service.

Internet retailers should capitalize on customer service

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Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive.

Dealing with the frustrations of poor customer service

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It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter.

‘Tis the season to rev up the customer service

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According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. What are some of the incentives businesses offer to maximize a customer’s buying experience?

What it takes to succeed as a customer service representative

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The best customer service representatives focus on people. For anyone considering a career in customer service, one must initially be able to handle stress, handle pressure, maintain friendly interactions with customers, and follow through on tasks.

Airports and excellent customer service – can it really be?

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The airport has a four-story amusement park for the children, and in Terminal 3, a city in itself, such passenger services as a dry cleaner, medical center, grocery store, pharmacy, jewelry and clothing stores all at one’s fingertips.

Service Untitled» Blog Archive » Improving customer service.

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Service Untitled The blog about customer service and the customer service experience. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling. Never get angry with a customer.

Service Untitled» Blog Archive » Customer Service Week celebrates.

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Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Medicare forcing hospitals to improve their customer service

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In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. They are demanding the entire hospital staff attend customer satisfaction seminars.

“To Serve Man” – a critical look at customer service

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and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page.

Employ more customer service options to provide a concierge level of excellence

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It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service.

Americans changing banks because of fees and poor customer service

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Now this is where surveys commonly get confusing. percent of customers compared to 8.8 percent of customers lost in 2010. I doubt many customers have forgotten the Bank of America announcement of charging a monthly fee for debit card users last year.

Raising the bar for lawyers and customer service

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Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. Customer service applies to lawyers too.

What Mickey Mouse can teach us about customer service

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By 1996 the organization offered business programs and currently sends representatives all over the world teaching Disney’s best practices of leadership, management, customer service, and loyalty.

Customer service a lot less friendly in the skies

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It had the largest drop in customer satisfaction in a twelve-month period when only 78 percent of their flights arrived on time. Again, customer service training is the key.

Chick-fil-A recipe for excellent customer service

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Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life.

Service Untitled» Blog Archive » Internal customer service counts too

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Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. When customers.

Time to outshine your competitors with your customer service

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Customers are just tired of dealing with retailers who ignore customer service while pretending to have it. If I see an advertisement that says, “New and Improved Customer Service,&# doesn’t that already imply there was something wrong with their original service?

Service Untitled» Blog Archive » Help your customer service staff.

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Service Untitled The blog about customer service and the customer service experience. That clever advertisement is the positive mode of customer service, and “if wishes were horses, beggars would ride.&#