On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.

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Success

MARCH 4, 2024

In this post, we’ll dive into books that speak to the three following categories: Books on personal habits, attitudes and approaches Mental health and work books Books for entrepreneurs Books for managers and founders Read on to discover 45 of the best professional development books. Fortunately, it’s something anyone can learn.

UPS 218

UPS Social Media Etiquette Health 218

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Should those two business go together? Probably not.

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Social Media Twitter Microsoft Outlook Customer Service 100

Eat Your Career

AUGUST 28, 2023

You can’t spend more than two minutes on social media without being inundated by self-proclaimed “experts” telling you how A.I. To give you a few examples…The platform I use for my website had a recent update and now it allows you to generate A.I. Over the past few months, we’ve all watched in amazement as hundreds of new A.I.

Skills 130

Skills Legal Social Media Project Management 130

Small Business CEO

OCTOBER 14, 2013

Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known. However, businesses are now beginning to see social media in a new light.

Social Media 40

Social Media Collaborate Facebook Twitter 40

Customers Rock!

MAY 10, 2012

Good News for Social Customer Service. Having been a Lithium customer for the past two years, when I was the Verizon Community program manager and social media strategist, I am probably a bit different from other “thought leaders” who attended the briefing and the event.

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Verizon Social Media Customer Service 2012 100

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

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Customer Service Expenses Social Media Phones 40

Small Business CEO

NOVEMBER 5, 2021

photo credit: Proxyclick Visitor Management System / Unsplash. For B2B trading, technology has only strengthened the connection between buyers and sellers – enabling businesses to connect with other brands on a more personal level through social media, as one example.…

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Social Media Phones Management Customer Service 79

On The Job

JANUARY 2, 2017

As companies invest more in the customer experience , there is some concern about whether such a commitment will be enough to retain increasingly fickle customers who are constantly being wooed by competitors. A study of 2,000 U.S. 18%) Google Wallet or other form of mobile payment was accepted in store by the retailer. (9%)

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Social Media Customer Service Google Forms 114

Service Untitled

AUGUST 7, 2012

Although someone who loves your service may only tell one or two new potential customers, the flip side of dissatisfied customers can wind up with the loss of 20 customers – both current and in the future. So what’s a local merchant to do to cultivate their customers’ loyalties?

Customer Service 40

Customer Service Facebook Social Media Gifts 40

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob? What do you think?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Recruit CRM

JUNE 17, 2021

For instance, consider the following example: We are looking for a Content Guru who will help us out of the content disaster we are currently in– craft well-researched, keyword-optimised articles, maintain our official blogs and work extensively with our SEO Wizard. Expertise in online marketing and social media strategy.

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Social Media Skills Salary International 52

Customers Rock!

FEBRUARY 4, 2010

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance. In that sense, customer service is marketing – but I wouldn’t consider this to be new!

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Social Media Customer Service AT&T Collaborate 100

Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Shopify will help you make minor changes to your website code, which can save you hundreds of dollars, for example. Social media can be powerful if done well, but it’s not easy.

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Social Media Email Google Interviewing 233

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company. I love this example.

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Recruit CRM

JANUARY 10, 2022

For example, some people will need a small tech stack, like a house, while others will need a skyscraper solution. For example, choosing the right phone dialer for your business will boost productivity and generate leads, while the wrong one would do the opposite. The ones you pick will depend on your requirements.

Cover Letter 68

Cover Letter Interviewing Social Media Phones 68

Office Dynamics

OCTOBER 15, 2014

What example am I setting for our teenage daughter about pursuing dreams at a fairly expensive price? She is a frequent presenter of side-splitting administrative stories, social media addict and an overzealous sports fan with divided team loyalties between her hometown of Boston and her adopted hometown of Washington, DC.

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Administrative Professionals IAAP 2009 Social Media 100

Make or Break Moments

MARCH 17, 2010

Give me an example? On the second day the maid called asking about turn down service. It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming. Why, when his first two experiences were less than stellar? “He listens when I make comments.

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Success

FEBRUARY 15, 2022

That was when she started to build her business, organically, with the power of social media. Bethke has been named the social media queen of real estate, and was also voted #1 social media realtor in Michigan 3 years in a row. Bethke started out as an individual realtor in 2011. Glenn Bill. Marie Forleo.

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Mentoring International 2021 Social Media 310

The Small Business Blog

OCTOBER 10, 2007

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

2007 100

2007 Management 2008 2009 100

Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. In our ever-connected world, we are being drained by our work.

Customer Service 69

Customer Service AT&T Assertiveness Social Media 69

Make or Break Moments

MAY 11, 2010

But customer relationships? The needs of our customers change and evolve as things change in their life. Here is an example: I started working out at the gym in December. I am a customer service trainer, and in training I reiterate the importance of the customer relationship. So few people do that.

Customer Service 100

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The Small Business Blog

FEBRUARY 16, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

UPS 100

UPS 2007 2008 2006 100

Small Business CEO

MARCH 11, 2011

When using social media tools like Twitter to promote your business, it’s important to use them strategically so that you’re not wasting your time. This will make it easier for you to manage and develop your relationships with these people. 1) Use Lists to Keep Track of People That Are Important to Your Mission.

Twitter 40

Twitter Social Media Customer Service Promotion 40

The Small Business Blog

FEBRUARY 28, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

2007 100

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Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. Let’s take the latest example of Decor My Eyes, an online glasses and eye wear shop owned by the unsavory character, Vitaly Borker.

Customer Service 40

Customer Service Google Social Media Purchasing 40

The Small Business Blog

MAY 30, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Keep stakeholders (customers, staff, suppliers etc.)

2007 100

2007 2008 2006 2009 100

Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. In our ever-connected world, we are being drained by our work.

Customer Service 40

Customer Service AT&T Assertiveness Social Media 40

The Small Business Blog

MAY 20, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

2007 100

2007 2008 2006 2009 100

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

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Interviewing Customer Service Credit Card Atrium 40

Stephanie LH Calahan

JULY 1, 2011

When I asked her what she did to manage all of her client communications she showed me a pile of sticky notes on her desk.    CRM stands for Customer/Client Relationship Management.    For example, say you met someone at a networking meeting a year ago and had a conversation with that person. 

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Interviewing Google Docs Customer Service Networking 100

The Small Business Blog

JANUARY 13, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? For example, one of these mentors runs one of 1-800-GOT-JUNK?’s

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Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

The Small Business Blog

FEBRUARY 2, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? It also sets a great example with the sales team.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 2, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

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The Small Business Blog

APRIL 29, 2008

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

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