The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.

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Recruit CRM

JANUARY 25, 2022

Are you on the hunt for a recruitment automation software to streamline your agency's recruitment processes? A recruitment automation software helps manage all recruiting tasks from sourcing candidates, building talent pools, and improving communication processes.

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Eat Your Career

AUGUST 28, 2023

It’s able to make decisions, find connections and process information in a very sophisticated way. You’ve still gotten smarter in the process. Please help me write a professional email to my boss, the senior managing partner, to ask for funds to attend the Project Management Learning Lab in September. And that’s okay!

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Success

SEPTEMBER 1, 2023

Did you improve a process that resulted in a clear desired outcome? Annette Garsteck , a Hudson, Ohio-based career reinvention coach who empowers women, has more than 20 years of experience as a leader in training and customer service at global Fortune 500 and world-class healthcare firms. Did you decrease something negative?

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BMT Office Administration

MARCH 16, 2022

increase from 2021; it processed 43,818,000 returns, which is an 11.2% By March 12, 2021—again, four weeks or so into the filing season—it had received 66,065,000 returns and processed 58,490,000 returns. Remind them that text messages or emails purporting come from the IRS are scams. For the week ending Feb. 25, 2022, (i.e.,

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Stephanie LH Calahan

APRIL 27, 2011

No matter if you are a one-person show or you have a business that has many employees, unless you have business processes in place, you may find the business growing "out of control."  Make them too complex -- They over-engineer the processes and ultimately do not do them because it is too complex.

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Service Untitled

MAY 14, 2012

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.

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Worxbee

FEBRUARY 21, 2022

What if you share a small space and one person needs to talk on the phone while the other needs quiet work time? Standards for customer service (if you deal with clients directly) - For example, do you use video chat? With technology, it’s easy for people to fling out emails from their phones after hours.

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Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. It is that relationship development that begins the process of building trust in the mind of the prospect and hopefully turns them into a customer.

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The Small Business Blog

OCTOBER 18, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk or you new service provider makes you feel, as if they are doing you a favor, don’t deal with them, you need partners and not people you feel guilty calling. Nobody answers the phone – put the phone down and do not call back.

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Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. ” When sending emails to your client, take the time to address them by name, like “Hi, Susan,” or “Dear Jim.” and proof your email before you send it.

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Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. It was a fairly simple process and even included HTML code for spreading the word and creating cutsie REGISTER NOW boxes. The email gave me no answers. So I sent a message to the abuse email. So I focus on work.

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Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Make clients part of the process by soliciting feedback.

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Small Business CEO

DECEMBER 14, 2012

Not having to stray from their computers or pick up the phone (especially in a work environment) were significant reasons chat was favored. Queries might seek general information but also benefit shoppers addressing processing challenges, returns and even post-purchase support. Chat is like “good old-fashioned” customer service.

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Stephanie LH Calahan

JULY 1, 2011

The other day I was working with a new strategy client and we were reviewing her client sales and communication processes. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service!   I'll also share that your customer service is fast! 

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Productivityist

DECEMBER 15, 2013

One of our virtual assistants is a 40+ year-old multilingual, experienced marketing and SEO specialist with a good understanding of sales and customer service. Save Gmail attachments to Dropbox: Every time a VA forwarded an email labeled “QUOTES” with a file attached, IFTTT automatically saved the file in a designated Dropbox folder.

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Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.

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Service Untitled

APRIL 15, 2011

Basically the problems arise when a service, product, call back, or response has not been delivered or is not what the customer expected. Let us assume a customer comes into a store to purchase a smart phone. Therefore the expectation process may very well have to start with the sales team.

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Small Business CEO

NOVEMBER 14, 2011

The list of exciting decisions truly never seems to stop; however there are plenty of boring and mundane decisions a business owner has to take into consideration – which HR software to choose; which email marketing software to choose; employee background check hassles, and finally, choosing customer relationship management (CRM) software.

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Allwork

OCTOBER 21, 2022

The process of designing your optimum lifestyle and, rather than waiting for retirement to enjoy a more flexible or luxury lifestyle, to do it in the present. The buddy system is a process in which two workers, the “buddies,” operate together as a single unit to monitor and support each other. Lifestyle Design .

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Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

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Service Untitled

APRIL 12, 2011

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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Recruit CRM

JUNE 17, 2021

Examine consumer behaviour and modify email and advertising campaigns accordingly. Accounting Clerk's Key Responsibilities: Completing basic office tasks, including replying to phone calls, acknowledging emails, processing mail, filing, etc. Establish market research studies and analyse their findings.

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Service Untitled

FEBRUARY 7, 2012

.” Service Untitled: Interesting. Do you have something equivalent to personal service level stats or email employees or live chat since it’s kind of a different way to track it than phones? But they have to have an expectation of doing on average, a certain number of emails an hour.

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Small Business CEO

DECEMBER 14, 2010

customers into the online fold - this can really help build your community, grow your audience and kickstart organic online community growth. 2) In your follow-up process. Below are some ideas on ways to bring those customers into your online community. Have email sign up lists at the store counter or point of purchase.

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The Small Business Blog

JUNE 10, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Any receipts can be uploaded by fax, scanned via email or sent to our processing centre and will be processed within 72 hours of receipt. This is just one service aimed at making you focus on your business and not on your admin.

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Service Untitled

JANUARY 28, 2011

Customer experiences ultimately make the difference between customers walking through the door of your business or that of your competition. It doesn’t happen by chance because all functions in an organization need to be aligned in order for the process to run perfectly.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live. I was on the phone.

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The Small Business Blog

AUGUST 7, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. OnlineOffice: Overview Get the Flash Player to see this player. Sponsors Advertise Here?

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Musings of a High-Level Executive Assistant

JULY 18, 2013

I got an email from “CT.” Because this interview has stayed on my mind from the moment I left, I want to email that CEO and although I don't have it all written out.,it You believe customer service means doing anything that is required of you. Their question is below. it starts out like this: Good morning _.

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The Small Business Blog

APRIL 21, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Takeover Disasters by Stefan Töpfer on Apr 22, 2008 The process of taking over another company can be a very exciting time for you and your business, but it can very quickly turn into an unpleasant experience with serious lasting consequences.

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The Small Business Blog

AUGUST 1, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Select employees carefully during the hiring process. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Sponsors Advertise Here?

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Small Business CEO

SEPTEMBER 13, 2012

Where small businesses can’t always out-price the big boys, they can make up the difference with a few useful methods of outreach: Create a Culture of ‘Thank You’ – Even if your company uses automated services online, it’s possible to instill ‘thank yous’ into the process. That same principle applies to any business.

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Musings of a High-Level Executive Assistant

JANUARY 15, 2013

I am always afraid sending too many unnecessary emails or updates. To expound on that, it comes down to letting people know you haven’t forgotten about them, their request, and to give them a bigger picture of an approvals process, or why something is so time sensitive. Thank you.” Getting a task done is not the last step. Thank you!

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The Marq

DECEMBER 17, 2009

That meant it had to replace my notebook computer on many fronts, such as provide an alternate path to social networking, email, note-taking, Google Apps, music, video, and some tangentially interesting games. I’ve taken you through my process of selection at a very high level.

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The Small Business Blog

MARCH 2, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The process of bootstrapping can make it possible for even those with empty pockets to fulfill their ambitions if they have the head and the heart for it. OnlineOffice: Overview Get the Flash Player to see this player. Sponsors Advertise Here?

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Service Untitled

FEBRUARY 29, 2012

We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. They can listen to phone calls.

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