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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

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Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

LEADERASSISTANT.COM

Previously, Sarah supported the CEO of Keystone Homes, and Founder of Hope International. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Anastasia Penright – CEO at Respect My Voice | Leaders: Create a Drama Free Workplace

Allwork

Having held key roles at Amazon, Wells Fargo, and American Family Insurance, Anastasia has honed her skills in managing internal politics and understanding diverse personalities within professional environments. And so I interned there. So a lot of that brings some internal politics. If you need something very important.

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Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

After 18 years of award-winning success in the corporate space, working as a sales leader for Fortune 500 companies across three different industries, Maria brings her unparalleled combination of experience to her proprietary process and interactive trainings, helping companies understand the science and benefits of goal-setting for their employees.

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Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

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Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

Teaching and training other EAs about tips that can help others in their EA journeys. Along with her EA endeavors Yolanda is the Chair to Wipro Women in Cyber where she is focused on helping people come together to train, endorse, mentor, and inspire women to take a leap of faith in the Cybersecurity space.