Service Untitled

APRIL 11, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. ” Is the customer worth keeping?

Social Media 40

Social Media Customer Service 2005 Facebook 40

Service Untitled

JUNE 5, 2012

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Service Untitled

DECEMBER 10, 2010

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it. Taking Action.

Customer Service 100

Customer Service Social Media Credit Card Email 100

Eco-Office Gals

JANUARY 1, 2013

You can do this by sending out periodic surveys or pitching out questions from time to time on your Facebook profile page or even your Pinterest account. Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service.

Customer Service 100

Customer Service 2013 Facebook Promotion 100

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. you have a crisis management plan for your organization? Last year we asked “why would anyone care what I’m doing?&# So what can you do? Please share.

2010 100

2010 Customer Service 2009 2008 100

Service Untitled

DECEMBER 17, 2013

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. Most of us have experienced customer service at its best and its worst.

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

Service Untitled

SEPTEMBER 11, 2012

David Marcus, new president of PayPal who sent an email to Andy McMillan, creator of Build Conference in an ongoing dispute concerning a freeze on McMillan’s accounts for more than $64,000, is being called a publicity stunt. Everything an organization should do when confronted with an obvious problem was addressed by Marcus.

Learning 40

Learning Customer Service Policies Social Media 40

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Service Untitled

MARCH 13, 2012

It can happen to any organization, and figuring out the best ways to respond and satisfy your customers can mean loyalty and continued business. Traditionally large companies do not pay their first line of customer service representatives high salaries. photo credit: mStreetPhoto.

Customer Service 40

Customer Service Social Media Salary Twitter 40

Stephanie LH Calahan

JULY 1, 2011

.  In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more.    It is your memory -- only organized!  Our great customer service! I know this to be true! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Effective Business Writing Skills Who wants to read a three page email? Get this months book choice, Messages by Drs. Get involved.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

Small Business CEO

DECEMBER 14, 2010

customers into the online fold - this can really help build your community, grow your audience and kickstart organic online community growth. Below are some ideas on ways to bring those customers into your online community. Did they see you on Facebook? Have email sign up lists at the store counter or point of purchase.

Facebook 40

Facebook Twitter Purchasing Email 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Customers Rock!

JANUARY 10, 2012

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents. And it does.

Social Media 100

Social Media 2012 Twitter Agencies 100

Stephanie LH Calahan

APRIL 27, 2011

"  The activity of organizing and writing down key activities and when they need to get done is critical to your ability to grow your business and thrill your customers.   Put the process into place and then work it until it becomes a habit--a part of your organization.  Service or Product Line.

Credit Card 100

Credit Card Forms AT&T Purchasing 100

Andrea Kalli

JUNE 17, 2010

Simple Blueprint for Building a Profitable In-Demand Facebook Page Service Social Network Management Bliss – Mastering a Proven System for Seamlessly Organizing Your Social Networking Activities. Leveraging the Power of Free Information Products to Attract and Win New Clients.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Simple Blueprint for Building a Profitable In-Demand Facebook Page Service Social Network Management Bliss – Mastering a Proven System for Seamlessly Organizing Your Social Networking Activities. Leveraging the Power of Free Information Products to Attract and Win New Clients.

2010 100

2010 Training Skills Social Media 100

Recruit CRM

JUNE 17, 2021

Try your hands on various experiments with a variety of organic and paid acquisition channels. Examine consumer behaviour and modify email and advertising campaigns accordingly. Excellent knowledge of different social media handles like Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media platforms.

Social Media 52

Social Media Skills Salary International 52

Office Dynamics

JULY 9, 2013

In fact, according to a recent story on Mashable.com , the Facebook app has surpassed Google Maps as the most used mobile app in the United States. For a more informal, personal social media presence, use Facebook or Twitter. If you plan to network with customers, send out an invitation via your company''s mailing list.

Social Media 100

Social Media Administrative Professionals Facebook Customer Service 100

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Customer service must go above and beyond what the end-user might expect. Facebook and Twitter are two examples.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Men With Pens

MARCH 9, 2010

One friend refers you to someone who only has an email address, a generic address like annepottertherapist@mail.com. Would you search online for Anne Potter before writing her an email? People are seriously fed up with lousy customer service. They’re all small business owners. Most people would.

2010 40

2010 AT&T Email Google 40

Success

FEBRUARY 15, 2022

Jean Accius is Senior Vice President at AARP, the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they want to live as they age. That was when she started to build her business, organically, with the power of social media. Jean Accius. Senior Vice President.

Mentoring 312

Mentoring International 2021 Social Media 312