Workplace Insight

DECEMBER 28, 2023

Interviewing people involves trying to tease out a bit of personal colour. My suggestions on social media based on this love fall on deaf ears. He is also the author of two books. His most recent book has the much drier title of A Practical Guide to Post Occupancy Evaluation and Researching Building User Experience.

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Budget Cubicle Social Media Calendars 52

Practically Perfect PA

MARCH 2, 2015

We have a team of 3 and my role consists of: cross checking arrangements for the 4Talent Days with the producers, managing the communications for 4Talent (social media, marketing material, website maintenance), public speaking at our events and other events as an ambassador for C4/4Talent. It’s all very exciting!

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Small Business Labs

JUNE 4, 2010

  Conduct two surveys augmented by in-person interviews.   The first will survey coworking facility owners and identify key facility statistics such as size of the facility, number of desks and offices, services offered, number and type of members, etc.   We will be making our research findings public. 

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2010 Social Media Retirement 2020 100

Service Untitled

SEPTEMBER 22, 2010

In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.

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Interviewing Customer Service Credit Card Atrium 40

Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !

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Service Untitled

JULY 15, 2010

He begins his book asking the retailer to identify what type of business owner he might be, and breaks down the four personalities to: - Driver : Extroverted, egotistical, project driven, and makes decisions based on results. The book starts out like a regular retail sales training book, but highlights some great ideas.

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Service Untitled

JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. We conduct customer satisfaction surveys annually to ensure our services and processes meet customer demands. Service Untitled The blog about customer service and the customer service experience.

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Interviewing Customer Service 2010 Etiquette 40

Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. If I heard the same comment from different judges or multiple times then I knew that was an area I needed to address.&#

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Success

SEPTEMBER 6, 2021

Selling a digital product, such as a book or an online course is far simpler. professionals working on non-fiction books), that’s when sales started to take off. You need to actually get out there and hear people, whether through interviews or surveys or combing through product reviews or forums. Launch a survey.

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Stephanie LH Calahan

MAY 20, 2011

It also helped me write my two books! So, recycle those papers you have written and turn them into your next blog or book! I've recently launched my own blog and those articles will reappear there, and one day they may be re-purposed again into a book. Don't Write Your Book. Talk Your Book.

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On The Job

AUGUST 26, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, August 26, 2010 Could That Promotion Be a Career-Killer? A recent Regus survey found that 37% of U.S. Is Using Social Media at Work a Good Idea? I should know.

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Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.

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Make or Break Moments

JUNE 1, 2010

Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. People buy from those they like and trust – not those who sneer or seem to reject them with their lack of interest.

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Service Untitled

SEPTEMBER 23, 2010

Of course, we can’t forget to get involved with social media as in Facebook and Twitter. On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. Having a web presence will give your customer the personal touch. At a local. She started.

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Customer Service Social Media Interviewing Etiquette 40

Service Untitled

OCTOBER 25, 2010

The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. If you’re still in the Stone.

Social Media 40

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Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

On The Job

MAY 19, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, May 19, 2010 The Most Critical Lessons From This Crummy Job Market When I was a kid, one of those "grown-up" sayings that made no sense to me was "never say never again."

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On The Job

AUGUST 5, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, August 5, 2010 Are You Willing to Step Down the Career Ladder? A recent Glassdoor.com survey found that 86 percent of those polled say the economy has impacted their career.

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2010 Resume Skills AT&T 100

Service Untitled

AUGUST 30, 2010

Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions. I see “online,&# and through the forum I see “social,&# as in social media.

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Customer Service Social Media Credit Card Etiquette 40

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store. At a local.

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Customer Service Credit Card Restaurants Etiquette 40

The Small Business Blog

NOVEMBER 30, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates. — ST.

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The Small Business Blog

DECEMBER 7, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates. — ST.

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Service Untitled

OCTOBER 1, 2010

Their book called “Who’s Your Gladys? Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. &# video series of customer service “quick tips.&# Visit the video launch page for special offers at www.whosyourgladys.tv. At a local.

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Customer Service Etiquette Social Media 2010 40

Service Untitled

MAY 20, 2010

photo credit: Seattle Municipal Archives Possibly Related Posts: Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. Of course, Customer satisfaction surveys I used to dabble in some online survey groups to. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

MAY 26, 2010

Biggby Bob embodies these statements in both his presentations and his social media persona. Guest Writer Bio: Lori Jo Vest, co-author of the bestselling book “Who’s Your Gladys? My personal favorite lines of Biggby culture-defining statements are “B-Happy” and “Love People.” Want to meet Biggby Bob?

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

JULY 7, 2010

Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. How to build great customer relationships If you pick the top three companies known for their. At a local. You can follow any responses to this entry through the RSS 2.0

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Credit Card Customer Service Postal Service FedEx 40

The Small Business Blog

NOVEMBER 23, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? This interview with one private lender tells what private lenders look for before investing and one way to find one. You want the whole tree."

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Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. When I booked tickets on my recent trip to Birmingham, it was becoming evident that I would not receive my tickets before I left on holidays.

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Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. At a local.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

JULY 26, 2010

Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. Hospitals need to cultivate patient loyalty and patient satisfaction – no different from any business with a solid plan. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

FEBRUARY 19, 2010

Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. To deliver great customer service – listen and remember I think too many waiters have listening problems. At a local. You can follow any responses to this entry through the RSS 2.0

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Verizon Customer Service Phones Etiquette 40

Service Untitled

FEBRUARY 17, 2010

Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. .&# Find out more about Maria by visiting her main website, Salon de Maria. At a local. Promised Delivery Dates Appreciated By Customers I have a fairly big house, and that means a.

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Customer Service Etiquette 2010 Social Media 40

On The Job

DECEMBER 1, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, December 1, 2009 Will This Tough Job Market Change Generation Y? Bret, I interviewed Prof. Today, more than 50 percent of candidates say they will take the salary offered.

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2009 Self Esteem AT&T Skills 100

Success

MARCH 4, 2024

In a world with countless ways to level up your professional development, books are one of the most underestimated tools. Professional development books give insight on how to grow in our careers, grow as people and better approach work-related challenges, shifting work environments and new opportunities.

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UPS Social Media Etiquette Health 290

On The Job

AUGUST 26, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, August 26, 2009 What Can We Learn From the Bad Job Market? Susan, I agree that so many people jump into social media with no clue what to do. Are you burned out?

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Learning 2009 Social Media Networking 100

Men With Pens

JULY 11, 2010

Well, since I’m not a fan of that book, I have no qualms about talking downsides. I cut back my blogging from three plus posts a week to one post and one interview. I started a thread on LinkedIn last week asking, What is the best answer to the question How do you measure ROI from social media?

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2010 Social Media AT&T Goals 40

Men With Pens

DECEMBER 13, 2009

When I am putting together an editing report or when I am fact-checking – I often work on books that match subject areas I studied. Volunteer Global, Interview with Sarah Van Auken Reply Heather Villa ( @IAC_Heather ) December 14, 2009 at 5:39 am While I may not use my degree everyday, it definitely helps in what I do.

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