Office Dynamics

APRIL 18, 2015

Admin Assistant Training Admin Tips Administrative Professionals Week Assertive Assistant Training Attitude Career Management Communication Skills Cost Effective Creativity Difficult People Etiquette Executive Blog Interpersonal Skills Leadership Mgr/Asst Team mistakes at work Motivators Multiple Managers Networking Organizational Skills Problem Solving (..)

Assertiveness 100

Assertiveness Etiquette Administrative Professionals 2015 100

Office Dynamics

JUNE 4, 2014

Key characteristics desired are those who are avid users of the Internet, blogs, Twitter and/or who have a Facebook page or other social networking account. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Key characteristics desired are those who are avid users of the Internet, blogs, Twitter and/or who have a Facebook page or other social networking account. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Key characteristics desired are those who are avid users of the Internet, blogs, Twitter and/or who have a Facebook page or other social networking account. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

Key characteristics desired are those who are avid users of the Internet, blogs, Twitter and/or who have a Facebook page or other social networking account. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Key characteristics desired are those who are avid users of the Internet, blogs, Twitter and/or who have a Facebook page or other social networking account. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

APRIL 15, 2015

How long have you been a friend of Office Dynamics International?

International 100

International Administrative Professionals Assertiveness Etiquette 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Pay attention or it could cost your company money.

Time Zones 100

Time Zones IAAP Negotiating International 100

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The example of how it could be misconstrued wasn’t helpful to you, but nonetheless, what she was saying was, “My focus is on your social etiquette behavior and I am pointing it out to you.” The link is that original post.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Service Untitled

JUNE 11, 2010

Service Untitled The blog about customer service and the customer service experience. Continental and Alaska Airlines topped the Traditional Network Carrier Segment, and Jet Blue Airways and Southwest Airlines ranked highest among the Low Cost Carrier Segment.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Allwork

NOVEMBER 6, 2023

It costs so much with some of this equipment as well. So that’s been the one that also when I’ve done actually a blog about the different B corps and it was about 24 different ones, we’ve seen huge increase of B Corp providers within the sector as well and that’s sort of showing a direct response to that.

AT&T 241

AT&T Environment Travel Restaurants 241

Service Untitled

SEPTEMBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Even with the realization that staff has had to be reduced because of climbing costs and less business, current employees should not be left just walking the plank. We need to find out through surveys and experiences what the customer wants.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

JULY 26, 2010

Service Untitled The blog about customer service and the customer service experience. While waiting with her, it was pretty hard not to notice the long lines, the uninformed staff, the costs, the lack of security, and even the lack of respect toward patients by certain hospital personnel.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Small businesses should not get scared that implementing a customer loyalty program could be too expensive.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. Brookes tells us that is what customers want. If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. You can leave a response , or trackback from your own site.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

AUGUST 27, 2010

Service Untitled The blog about customer service and the customer service experience. When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. It sure would save a lot of time for the company, the customer service agents, and especially the customer.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. As an example, my son (who you know as Douglas, the founder of this blog) was recently traveling and stayed at a well-known hotel chain, but was disappointed that the accommodations were less than stellar.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. No matter if you get the most basic service or one that costs exactly the minimum service charge, you have to pay that minimum service charge if you want them to do any work for you. For the company, it’s upselling disguised as a policy.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. People relate to affordable prices, cost efficiency, and good management. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? That’s what keeps all of us coming back.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

JUNE 15, 2010

Service Untitled The blog about customer service and the customer service experience. Unfortunately we all know that bad employees cost us money, time and lost customers, so as we improve employee satisfaction and a lifetime of loyalty, we are improving everything about our customer service.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

MAY 13, 2010

Service Untitled The blog about customer service and the customer service experience. The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 People want to do business with people they respect; let’s build from there. Is customer service commensurate with price in real estate sales?

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. About resources – It makes no sense to decide what kind of service you are going to provide without deciding how much money you are willing to budget to achieve that kind of service, which means doing the work to figure out how much it will cost.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. It is much more cost-effective to encourage job security, stability, and career growth in this troubling economy than it is just to offer employees raises. From the top senior levels, management is obligated to show they care about employees.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. I don’t know, but that employee cost this company future customers. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. We feel customer service is an investment, which is the real business differentiator for our organization.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. Possibly Related Posts: The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 The survey that Accenture conducted had a lot of other interesting findings as well.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Professional Assistant Blog

NOVEMBER 26, 2007

It only costs $59.99 You have the option of keeping your identity confidential or if the particular job site doesn’t allow for this, Resume Rabbit will replace your personal information with something that’s not identifiable. USD, but is a one time fee and won’t have to pay for monthly charges like other sites make you.

Resume 100

Resume Google Docs Cubicle 2008 100

Professional Assistant Blog

FEBRUARY 14, 2008

SendLater for Microsoft Outlook allows you to send e-mails directly from your software on your computer (this is an add-on for Microsoft Outlook), but then there is a cost associated with it. You can send recurring e-mails as many or as few times as you want.

Microsoft Outlook 100

Microsoft Outlook 2008 Cubicle Google Docs 100

Professional Assistant Blog

JANUARY 14, 2008

Using e-mail is a great tool, especially if you are trying to cut down on company costs via international phone calls and postage fees. People use e-mail too frequently, making messages more and more convoluted as they go back and forth like a tennis ball.

2008 100

2008 Cubicle Google Docs 2007 100

Office Dynamics

APRIL 26, 2016

Don’t forget that comments received in April 2016 are entered to win prizes in our Administrative Professional Blog-a-Thon ! Or has it been a struggle? Please share in the comments below.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Office Dynamics

JUNE 22, 2015

It is in regards to an article I had read a while back called: E-mail Overload Costs Companies Billions in Lost Productivity. Subscribe to and frequently share your thoughts at our Blog. I am very passionate about this topic and have been speaking to assistants and their executives on this subject for the past several years.

Mentoring 100

Mentoring Goals AT&T Confidence 100

Office Dynamics

NOVEMBER 19, 2015

Of course, you know about our Office Dynamics Blog because you’re reading a post right now. In fact, we are so passionate about providing training to you that we added a second YouTube Channel called Live a BIG Life. You’ll find even more training videos by Joan Burge here.

Training 100

Training Administrative Professionals 2015 AT&T 100