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What Companies Can Learn from the Southwest Airlines Crisis

Success

Most travelers anticipate holiday air travel to be fraught with minor annoyances, winter weather and a greater volume of fliers—all likely to lead to a few hours’ delay or even some cancellations. Regularly review and update the crisis management plan, and also conduct tabletop exercises to run through the process.

Learning 256
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What I Learned the Year We (Nearly) Skipped Christmas

Success

My suitcase was packed, my traveling clothes all laid out. Despite the chill, I was out of bed in seconds, excited about the day ahead. Today we flew back to Florida. Back to the beach. Back to warm weather. The day before, my mom had been giddy at the prospect. Now she was nervous, on-edge, rushed. We had to get going, she explained.

Learning 279
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What You Can Learn About Making Decisions From a Baseball Umpire

Success

Baseball umpire Nestor Ceja is well aware of who is walking in his direction near second base on this warm May evening in San Antonio, Texas. It’s Phillip Wellman. The men in blue calling the balls, strikes and outs on the bases don’t have smartphones at hand like the rest of us watching the game from the stands or on TV.

Learning 267
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Mauro Repacci CEO of Boundless Life | Work, Travel, Kids: The Digital Nomad Experience for Families

Allwork

In his work, he’s always built for impact at the intersection of real estate and travel technology. Blending local education, coworking, and travel, it’s a transformative experience for every generation and a fresh twist on the future of work. . Mauro Repacci, CEO of Boundless Life, is making it happen. Transcript.

Travel 130
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To Make Remote Work Effective, Think About Others

Allwork

She explains that the key involves thinking about the “second-order outcomes” and being “considerate of the kind of system and process changes that need to happen to make flexible work successful.” Without the context cues of body language and proximity, communication can easily break down. Reeder found this notion intriguing.

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Solutions to Travel Planning Problems

Office Dynamics

For an assistant, travel planning can be a nightmare! If you’re a sharp-minded assistant, you’ll also take the many preferences of your executive into consideration, a task that makes the whole process even more complicated. The problem of travel planning is massive and it’s plagued our field for decades. Learning Highlights.

Travel 100
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Unlearning Silence in the Workplace: How to Speak Up at Work

Success

You’re in a meeting—perhaps learning about a new company initiative or listening to a boss who wasn’t happy with your team’s performance—and you have something to say, but then you just… don’t. She asks people to examine the costs of staying silent: “We unlearn being silent by recognizing and wrestling with the silence we’ve learned.

UPS 250