Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Deborah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Phones 100

Phones Customer Service 2009 2008 100

Success

AUGUST 2, 2021

Not only a diary, a journal is an all-encompassing log of thoughts, ideas, discussions, phone numbers, tasks, planning, reminders, etc. Delegation to well-trained and talented staff is the key,” says SUCCESS reader Shelly Larson Lisoskie. This article was published in August 2010 and has been updated. I don’t do it all myself.

Calendars 363

Calendars Goals Filing Skills 363

The Small Business Blog

MARCH 28, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

Budget 100

Budget Training 2007 2008 100

Andrea Kalli

AUGUST 31, 2010

Many cell phone owners are not aware that both cell phones and portable computers have the capability to access the Internet from anywhere using wireless Bluetooth technology. Furthermore, they may already be paying for Bluetooth wireless access in their monthly cell phone plan.

Phones 100

Phones Social Media Microsoft Outlook Verizon 100

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Training 100

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Success

JULY 21, 2021

I reached into my pocket and grabbed my phone to call my dad. I was on the junior varsity soccer team and was training for varsity. When I arrived at the Olympic training center, I once again heard what God told me in the hospital: “I have plans for you.” I found a coach and trained as hard as I could. I kept training.

Sprint 291

Sprint 2021 Training 2005 291

The Small Business Blog

MARCH 24, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. Not policy. Great blog.

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Budget 2010 2007 2008 100

Professional Assistant Blog

JANUARY 18, 2008

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? When youre on a phone call, do people hover over you?

Training 100

Training Cubicle Microsoft Word 2008 100

The Small Business Blog

NOVEMBER 8, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Contact local development agencies – some may offer training programs Hire local teachers or consultants to run short training schedules. Check their references first.

Training 100

Training 2007 2008 2009 100

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

2010 100

2010 Interviewing Time Zones IAAP 100

Office Dynamics

JANUARY 18, 2009

Video tools – phone. Think about paying for your own training and development; investing in yourself. They go through stringent training to do so. Tags: Admin Assistant Training Career Management Interpersonal Skills. Here’s what they said: • Become web masters. • Be “green”. Virtual interpersonal skills. Multi-lingual.

Skills 100

Skills 2010 Administrative Professionals Training 100

Office Dynamics

JANUARY 18, 2009

Video tools – phone. Think about paying for your own training and development; investing in yourself. They go through stringent training to do so. Then, the “teacher” really challenged the administrators and asked, “What do you think will be needed 5 years from now to be successful in this profession?” Be “green”.

Skills 100

Skills 2010 Administrative Professionals Project Management 100

Make or Break Moments

MARCH 9, 2010

Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

JULY 20, 2010

The book is divided into ten categories: Greeting Customer-Focused Involve Associates Involve Customers Make it Easy Make it Right Offer Value Phone Conversations Say Thanks Be Visible Each section offers quick and easy-to-implement suggestions for ways to put customers first in your business.

Customer Service 100

Customer Service 2009 2010 2008 100

Eat Your Career

AUGUST 12, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Instead, I have to celebrate with her over the phone. masha August 12, 2010 | 4:39 pm Heck Yes!

Stress 100

Stress 2010 Phones Resume 100

Service Untitled

FEBRUARY 26, 2010

Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service? Service Untitled The blog about customer service and the customer service experience. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

2010 40

2010 Customer Service Restaurants Etiquette 40

Make or Break Moments

MARCH 12, 2010

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 28, 2010

Tags: building relationships , make or break moments , sales approach Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Deborah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Enjoyed the read!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

Jay Izenman • This is it, Answer the phone!! There is no better thing to build a customer relationship then answering the phone, getting back to people and just making them feel wanted as a customer. If you don’t talk to your customers, you will have nothing to build.

Customer Service 100

Customer Service 2009 2008 2010 100

Small Business Labs

JULY 21, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   It's also kinda fun to use.  Please try again.

Business Cards 100

Business Cards 2010 Retirement Credit Card 100

Loosely Speaking

DECEMBER 22, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Building on your skills Tuesday, December 22, 2009 at 8:46 am // By: ktcosmos // Category: Virtual Assistant Resources It’s the time of year when we all do some self assessment and then look ahead to changes we want to make in the coming year.Â

Skills 100

Skills 2010 2004 Training 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. I’ll never know if I don’t pick up the phone and ask. No change.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. They’d found me on the Internet and wondered if I would come and conduct training for their call center employees.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

MARCH 26, 2010

I convinced him that this is the perfect time to document his story, his preparation, and his biking adventure through a blog, social media, and his mobile phone. He’s doesn’t have a super-fancy, whama-jama mobile phone, just a $20 Nokia. Even the phone number is a toll free one. At least it can take pictures.

Social Media 100

Social Media Twitter Facebook Phones 100

Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. .&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. Tags: Drew McLellan , Events Bot , follow up , online events management , silence is deadly Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. So I focus on work.

Social Media 100

Social Media Customer Service 2009 2008 100

Office Dynamics

APRIL 12, 2010

Many new executives who have never had an assistant before have a picture in their mind of someone who answers the phone, types, and files. The days when Administrative and Executive Assistants just handle phones and filing are long gone. © Copyright Administrative Arts 2010.

Mentoring 100

Mentoring Meeting Minutes Social Media Filing 100

The Small Business Blog

MAY 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 7 Comments » | Trackback | Share This 7 Responses to “ What’s Your Business Personality? &# Glen Feechan Said on May 14th, 2010 at 1:08 pm Great article and so true.

2010 100

2010 2007 2008 2006 100

Laughing all the Way to Work

AUGUST 15, 2009

© Copyright Patricia Robb 2010 16 August, 2009 Warning! Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Incoming text message.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

The Small Business Blog

AUGUST 8, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Sales Tips for Small Business by Stefan Töpfer on Aug 09, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

2007 100

2007 2008 2006 2009 100

Andrea Kalli

MAY 11, 2010

By providing you with an email address contact unique to your account, the Facebook crew has given you the freedom to update your presence from anywhere with email access including most modern mobile phones. You can even have a link sent to your phone that makes logging into Facebook Mobile a one click trick.

Facebook 100

Facebook Networking Social Media Microsoft Outlook 100

The Small Business Blog

NOVEMBER 6, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Making your small business carbon neutral. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk Digg Furl Netscape Yahoo!

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