Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. If I heard the same comment from different judges or multiple times then I knew that was an area I needed to address.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 1, 2010

Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. People buy from those they like and trust – not those who sneer or seem to reject them with their lack of interest.

Customer Service 100

Customer Service 2009 2008 2010 100

Ideas.Ted

MARCH 3, 2022

Late one night in December of 2008, Amy received a message from a mutual friend that Deepa’s health had taken a serious downward turn. In the World Regret Survey, my collection of more than 18,000 individual regrets from people in 109 countries, many participants reported the sense of loss that accompanies a closed door. Full stop.”.

Learning 87

Learning 2005 2017 Medical 87

On The Job

FEBRUARY 17, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, February 17, 2010 Should You Tell How Much Money You Make? The survey found that a worker’s age and gender may determine whether they’re willing to share income amounts with others.

Salary 100

Salary 2010 Interviewing AT&T 100

The Small Business Blog

NOVEMBER 30, 2009

Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008. As always this list is not exhaustive, but I hope it will give you a little overview.

2009 100

2009 UPS 2008 2007 100

On The Job

OCTOBER 7, 2010

In 2008, Linda Woody was a stay-at-home mom for two daughters, sometimes picking up work as a public-relations consultant. Then, when I got the interview, I really stepped it up. While she only did about two hours of research to pitch preliminary ideas to the employer, she devoted 10 to 15 hours to prepare for the interview.

Job Hunting 100

Job Hunting Cover Letter Facebook Interviewing 100

On The Job

APRIL 13, 2009

In interviewing small business owners for my Gannett ContentOne (formerly known as Gannett News Service)and USAToday.com column, I discovered that there is some trepidation about hiring "big company" employees. Currently the Census Bureau estimates there are 27 million businesses with fewer than 100 employees.

Health 100

Health Phones Salary Interviewing 100

The Small Business Blog

NOVEMBER 23, 2009

This interview with one private lender tells what private lenders look for before investing and one way to find one. The proposed agency is called the Consumer Financial Protection Agency, which is intended to protect consumers from making risky financial decisions. Private Lender :Where can entrepreneurs go when the bank says, “No&# ?

UPS 100

UPS 2007 2008 2009 100

On The Job

JUNE 24, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, June 24, 2010 Are Leaders Ignoring the Looming Employee Turnover? For example, they say that from 1998 to 2008, the “best companies to work for” had a 6.8

2008 100

2008 Environment Collaborate 2010 100

Service Untitled

FEBRUARY 17, 2009

Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

MARCH 31, 2010

Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

FEBRUARY 17, 2011

Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. A moment later I heard the phone fall to the floor, and I knew something was wrong,&# Petrosini stated in a recent local television interview. Good service valued over good food?

Customer Service 40

Customer Service Medical Phones Restaurants 40

Service Untitled

MARCH 2, 2010

In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. When Wachovia and First Union merged, they became one of the largest personal and business banks in the US.

Credit Card 40

Credit Card Customer Service 2004 2008 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Oh where or where is my password?

Fax 100

Fax Time Zones IAAP 2009 100

The Small Business Blog

DECEMBER 7, 2009

.
 Small Firms are growing but still need support to sustain a full recovery : More than half of businesses have resisted the worst of the recession by innovating, creating new products and services, according to a new survey by the Federation of Small Businesses (FSB) and ICM. — ST. Digg Furl Netscape Yahoo!

2009 100

2009 UPS 2007 2008 100