Service Untitled

MARCH 31, 2010

Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

FEBRUARY 17, 2009

Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

MARCH 2, 2010

In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. When Wachovia and First Union merged, they became one of the largest personal and business banks in the US.

Credit Card 40

Credit Card Customer Service 2004 2008 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Oh where or where is my password?

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Fax Time Zones IAAP 2009 100