Success

JULY 13, 2021

I interviewed 300 people to discover the quality of their relationships and here’s what they had to say. 70% of parents surveyed said they do not spend enough time with their children. 70% of parents surveyed said they do not spend enough time with their children. Can you relate? What could you do to change that?

2004 279

2004 Calendars 2006 2008 279

Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. If I heard the same comment from different judges or multiple times then I knew that was an area I needed to address.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 1, 2010

Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. People buy from those they like and trust – not those who sneer or seem to reject them with their lack of interest.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Oh where or where is my password?

Fax 100

Fax Time Zones IAAP 2009 100