2008 Customer Service Interviewing Survey 
Service Untitled
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.
Make or Break Moments
JANUARY 7, 2010
Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.
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Make or Break Moments
JANUARY 20, 2010
We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.
Make or Break Moments
JUNE 1, 2010
How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.
The Small Business Blog
NOVEMBER 30, 2009
Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008. As always this list is not exhaustive, but I hope it will give you a little overview.
Service Untitled
MARCH 31, 2010
Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.
Service Untitled
FEBRUARY 17, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Make it easy for everyone. Consider a customer satisfaction survey as an example.
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