Success

MARCH 13, 2022

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 279

Email Customer Service Gifts Purchasing 279

Success

JANUARY 8, 2023

I’d spent most of the holiday scrubbing the cabinets of a rental home, fixing a crack in the ceiling and painting the living room. For my own experiment, I used a fairly basic spreadsheet and phone alerts. That’s barely halfway satisfied, and I was on a holiday vacation for most of it. This is a problem for a writer.

2019 264

2019 Holidays Email 2017 264

Workplace Insight

NOVEMBER 22, 2022

A new report from Samsung suggests that the stereotype of the typical small business owners as a person who work around the clock is outdated. That confidence seems linked to technology, with more than half (51 percent) upgrading their work phone so they can operate anywhere, on their own terms.

Holidays 98

Holidays Clothes Health Confidence 98

Step It Up VA Coaching

DECEMBER 23, 2010

Here are a few last-minute tips so your business doesn’t stall while you and everyone else — are enjoying the holidays. Put the word out in your ezine, blog, and social media, before you head out for the holidays. What better time than the holiday season to connect with people? Have an end-of-season sale.

Holidays 100

Holidays Social Media Retirement 2011 100

Service Untitled

NOVEMBER 24, 2010

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Publix offers some antibiotics for free.

Holidays 40

Holidays Verizon Customer Service Policies 40

Practically Perfect PA

JUNE 15, 2014

It seems like I race through the last few weeks prior to a holiday hoping beyond hope that I will get everything done so that I can switch off and attempt to relax! Remember to put a note in their diary and during catch up meetings do check if any tasks can be completed in advance of your holiday. Turn off your laptop and phone!

Stress 100

Stress Social Media Holidays Travel 100

On The Job

NOVEMBER 28, 2012

Do you get the boss a holiday gift this year? But if that's not the case, put your phone away and listen. Getting the phone off the table. Remembering you don't owe anyone a holiday gift. She advises that any gift from the boss that crosses the line should be reported to human resources. Tweeting responsibly.

Etiquette 100

Etiquette Gifts Holidays Clothes 100

Customers Rock!

DECEMBER 6, 2010

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. I spoke with Geoff Galat, VP of Worldwide Marketing for Tealeaf, to learn more about the social media report they conducted.

Social Media 100

Social Media Holidays Twitter Purchasing 100

C-Suite Assistants

FEBRUARY 7, 2022

An EA/PA’s tasks may include the following: Schedule appointments and coordinate calendars (business and personal) Set up meetings and attend them and take notes Manage email correspondence and phone messages Book business travel and family vacations Organize speaking engagements Create expense reports Make restaurant reservations Do shopping and errands (..)

Payroll 74

Payroll Lifestyle Gifts Calendars 74

Jen Lawrence

JANUARY 25, 2019

Again, work with your team to discuss preferred working styles, communication preferences (email, phone, chat, text, video), barriers to trust, performance agreements (turnaround times, work formats, meeting lengths), and conflict resolution processes. Ask about people’s weekends and holidays.

Management 61

Management Agenda Goals Holidays 61

Workplace Insight

MAY 4, 2022

Most recruiters work long hours and will be on their phones a lot, but our shift was to focus on outputs not inputs, we’re so conditioned to focus on time spent and this is the wrong metric. Instead, look at the results.”. As one of his members of staff commented: “It’s about choice.

2018 98

2018 2019 Stress Forms 98

Jen Lawrence

JANUARY 25, 2019

Again, work with your team to discuss preferred working styles, communication preferences (email, phone, chat, text, video), barriers to trust, performance agreements (turnaround times, work formats, meeting lengths), and conflict resolution processes. Ask about people’s weekends and holidays.

Management 40

Management Agenda Goals Holidays 40

Ian's Messy Desk

MAY 19, 2010

When someone fails to provide all the information she needs to do her job, she explains: “I understand that you need this report by tomorrow. One colleague always submitted incomplete information for a monthly report. Don’t answer the phone or e-mail. To do that, I need last month’s sales figures from you.”

Assertiveness 100

Assertiveness Ergonomics Health Gifts 100

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Musings of a High-Level Executive Assistant

AUGUST 7, 2012

Try to set up the communication of the office so your boss checks their own emails and responds, but you are in charge of all the mtg coordination, phones, and anything that happens in the office. You answer the phone, book travel, offer beverages to guests, book meetings, prepare the conference room, order food, etc.

Holidays 40

Holidays Calendars Credit Card Restaurants 40

Success

DECEMBER 15, 2023

Often, the holidays serendipitously morph into a time we reflect on the past year, to take stock of what and who we’re proud of and give thanks for how far we’ve come. Many entrepreneurs and busy go-getters report that light therapy helps with natural morning alertness and mood stability throughout the day.

Gifts 246

Gifts Temping Holidays Stress 246

Laughing all the Way to Work

JULY 16, 2010

Make sure that tasks directly associated with clients come first, consider the financial impact of a project and its completion date on the company, don’t let deadlines control the priority list (expense reports can wait when there are more important tasks), and consider cause and effect (do A to enable B, which accomplishes C).

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 9, 2010

Now I am on holidays and preparing for a big move to a new home. Did I phone to get my electricity turned on? Have a great summer everyone and enjoy your holidays when they come. I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

NOVEMBER 16, 2008

My boss tells me I should be able to write a letter or a report on something even if I dont know the subject that well. Read their letters and reports and see how they craft their words. I finally had a chance to sit down and read your book over the holiday. Holidays Humour "A cheerful heart is good like medicine."

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. On the night of the awards Lynn reports she was sitting at a table with nine of her colleagues from HPTI including the Senior Vice-President. Holidays Humour "A cheerful heart is good like medicine."

2010 100

2010 Interviewing Time Zones IAAP 100

Ian's Messy Desk

OCTOBER 20, 2010

Think you can successfully study the details of a report while talking on the phone and reading your horoscope? So hang up the phone, find a quiet place and focus. Boost your brain power with these tried and true tactics: Ditch your multi-tasking ways. Stay organized.

UPS 100

UPS 2006 Keyboards Ergonomics 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 23, 2010

There was one particular group of orphan children that was brought to our attention by a Canadian news reporter. I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine."

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine."

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine." Excellent material! 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. WORK/LIFE BALANCE We do spend more time at work than at home, but we should try to keep a balance and when we go home, we should be in home mode and when we take holidays, stay away from work (remotely or physically).

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Service Untitled

MARCH 3, 2014

The American Customer Satisfaction Index (ACSI) report examined the implications of both e-commerce and retail businesses concluding that better customer service, discounting of prices, and lower gasoline prices offset a drop in Internet sales. It’s practically unimaginable that Internet providers will ever do better.

Customer Service 40

Customer Service 2012 Salary 2007 40

Laughing all the Way to Work

JANUARY 10, 2010

I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine." Excellent material! Congratulations on this achievement/labour of love! 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine." Excellent material! Congratulations on this achievement/labour of love! 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 27, 2008

I am not taking a wireless phone with me and I am not going to talk about work with my friends where I am visiting. I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine."

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

AUGUST 22, 2009

For instance, waiting for a meeting participant to choose a date, waiting for someone to order something that I need to do my job, waiting for someone to call me back, waiting for someone to get back from holidays and then to top it off they don’t put their out-of-office assistant on so you have no idea why they havent gotten back to you.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

JUNE 27, 2009

Now I am off for a weeks holiday at the cottage with my daughter and grandson. I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine." Excellent material! vs. i.e.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine." Excellent material! Congratulations on this achievement/labour of love! 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 31, 2009

I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine." Excellent material! Congratulations on this achievement/labour of love! 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

MARCH 20, 2010

I finally had a chance to sit down and read your book over the holiday. Holidays (Public) in Canada and the United States Canadian Holidays U.S. Holidays Humour "A cheerful heart is good like medicine." Excellent material! Congratulations on this achievement/labour of love! 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100