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7 Examples of Good Customer Service to Build Customer Loyalty

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As examples of good customer service, we chose brands most of you will know. The Spotify Self Help page serves as an excellent example of getting self-help right. Similar to customer feedback forms, it also allows you to learn about your clients’ unmet needs. Surprise customers with a gift. Invite customer feedback.

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Beyond Mandates: Shifting From Command And Control To Human-Centric Gathering Strategies

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Compliance with these blanket policies burns leadership resources, decreases retention, and erodes employee engagement. However, these blanket policies are detrimental to organizational trust, employee engagement, and culture. We continue to see organizations take a command and control approach to mandating set office days.

Policies 321
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Culturally Diverse Workforces Require Bespoke Mental Health Support

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ethnic minorities can encounter specific challenges that cause mental health inequalities; for example, cultural stigma, language barriers, less awareness around mental health issues, and a lack of culturally-sensitive interventions. The role of employers in promoting positive mental health for all should not be underestimated.

Health 246
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Neurodiversity In The Workplace Is Redefining How Companies Operate

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For example, research shows that autism and dyslexia can give people skills in pattern recognition, memory and mathematics. There are a few policies companies can put into place in the near-term, and other accommodations that may take longer but are worth it in the long run.

Medical 279
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Unmasking the Corporate Return-to-Work Fallacy: A Genuine Approach to Junior Staff Development

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Envision this: a prominent technology firm opts to recall its workforce to the physical office, presuming this will promote mentorship and facilitate organizational continuity. A similar shift in policy is being observed in leading tech, finance, and other sectors. Instead, it calls for task-specific office attendance.

Mentoring 264
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The Role of The Office in 2023 and Beyond

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This article was written by Jodi Williams and Susan Soehnlen of Arcadis for Work Design Magazine. Changing company policies, advancements in technology, and the evolving built environment has led to shifts in the way individuals approach their work. These inequalities can be addressed through implementing inclusive workspaces.

2023 246
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A Manager’s Guide to Dismantling a Fear-Based Company Culture from the Inside Out

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You’ve seen colleagues risk their promotions or even jobs by expressing dissent, and it’s made you wary of sharing your voice. One company I worked with, for example, had a fear-based culture perpetrated by its chairman. As a middle manager, you’re in a great position to spot fear-based characteristics.

Policies 354