Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

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BMT Office Administration

OCTOBER 4, 2022

If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. Companies would record customer support calls to ensure customer satisfaction and use them for future employee training.

Filing 52

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Office Dynamics

APRIL 4, 2015

The post Blog-a-Thon Bonus Announcement appeared first on Office Dynamics.

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Professional Assistant Blog

JANUARY 18, 2008

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? Are you the main contact in your department? When youre on a phone call, do people hover over you?

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Office Dynamics

MARCH 24, 2015

Ideas on how to build better partnerships with your managers. How would you like to see the world celebrating administrative professionals? All of April we will be celebrating administrative professionals and giving you: Spot-on information related to the administrative profession. Tips to help you be more productive in your day.

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Office Dynamics

APRIL 18, 2015

The 5 Pillars that create a full life, how to harmonize (not “balance”!) The foundational competencies that support the 5 Pillars and how to embrace them fully at home and at work. How to turn a “busy life” into a “BIG and bold life” by breaking old patterns of thought and behavior. How to have a fulfilling life.

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Assertiveness Etiquette Administrative Professionals 2015 100

Office Dynamics

JULY 9, 2014

With more assistants and professionals advocating for and teaching others how to use this valuable communication tool, assistants are seeing the value and deciding to jump on board. We’ve noticed that the number of administrative professionals have been surfacing on Twitter has been increasing. Office Dynamics Twitter List of Admin Resources.

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On The Job

JANUARY 13, 2014

has had a financial training program in place since the late 1960s. Participants do spend time learning about wealth management or commercial banking and credit, but they also learn how to give effective presentations and dress professionally. "We''re BOK Financial Corp. BOKF) with banks in eight states and headquarters in Tulsa, Okla.,

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Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. How to segment parts of the trip so you can manage the various aspects more effectively and avoid missing any step. Replay is now available here. Learning Highlights.

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Laughing all the Way to Work

JUNE 26, 2008

Do people pay attention to our table etiquette when we are entertaining a client, having a lunch interview or when we are at a work function? There are etiquette schools that teach business executives , and others who want to invest in their career, how to act in public. Is there an etiquette on how to say goodbye?

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Office Dynamics

MAY 6, 2016

How can she get plugged in? The post Hired, then abandoned–how to become part of the team? Find more comments to Maddy’s question and other questions like this from your administrative peers here: Business Management Daily. appeared first on Office Dynamics.

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Recruit CRM

FEBRUARY 9, 2022

Read more: A Recruiter's Etiquette Guide to Remote Hiring. We have prepared a guide for you on how to go about it! Download our Ebook: How to create a remote recruitment agency? To make sure you don't lag in onboarding, prepare a structure and remote training material so that you can instantly start onboarding new hires.

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Office Dynamics

MARCH 21, 2017

A savvy communicator knows how to get noticed and get their point across. When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. How others perceive you is such an important and underutilized tool for administrative professionals. Refine Your Communication.

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Skills Administrative Professionals 2017 Training 203

Laughing all the Way to Work

MARCH 21, 2009

© Copyright Patricia Robb 2010 21 March, 2009 How to get Office fat fast. How to gain weight in six easy steps: Do not eat breakfast before going to work. How to get Office fat fast. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets the next day!

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Worxbee

DECEMBER 20, 2021

For example, your process should include guidelines such as when and how to respond to applicants. Your job applications represent sets of data, which algorithms are trained to skim. While you might not be a fan of being on camera, it’s about etiquette and setting a professional tone. It’s important to set that expectation.

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Service Untitled

JANUARY 13, 2014

So may I now offer some age-old suggestions on how to act when one needs customer support? Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette'

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Office Dynamics

MAY 29, 2018

I also cover how to market yourself with the portfolio. Learn business etiquette and protocol. Learn excellent communication skills and how to have human moments. During our World Class Assistant course, I teach the importance of a Career Portfolio. Everyone gets a three-ring binder and they assemble a draft. It does matter.

Administrative Professionals 188

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Allwork

NOVEMBER 6, 2023

Uncover the challenges faced by flexible workspace providers and gain insights on how to overcome them. Explore the importance of cultivating a thriving community within flexible workspaces and learn how it contributes to success. You can also find flexible space in motorway, service stations, in shops, train stations.

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Office Dynamics

MARCH 17, 2017

These assistants know how to command a room. They know how to make intelligent decisions on-the-spot. We know that investing in a comprehensive training program like World Class Assistant is a big decision. They remain poised even under the most intense pressure. In short, they possess abilities that make others say, “Wow!”.

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Administrative Professionals 2017 Skills Training 183

On The Job

AUGUST 25, 2011

Companies often ask Alicea to provide harassment awareness or sensitivity training as a way to make supervisors and employees more aware of bullying behavior and the steps needed to protect workers. But businesses may have another incentive to offer such training. How did you handle it? Ask for dignity and respect. . •

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Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. photo credit: michale No related posts to display.

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Office Dynamics

MARCH 12, 2015

There are some certification programs out there that, unfortunately, don’t teach you how to build partnership with your executive or how to manage your executive’s day; but our programs do. (JB). How do I find out more about the World Class Assistant curriculum based designation and program? It can be a very hard sell.

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Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Managers who do not know how to utilize administrative assistants in new ways. She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We

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Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. Within my first week I was being asked and expected to assist the team with various admin tasks using systems that I had never used or had training on.

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Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

Etiquette 100

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Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Managers who do not know how to utilize administrative assistants in new ways. She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

JUNE 22, 2010

How SEO can help customer service When you have a new online business, how others see. One Response to “How to use a customer satisfaction survey to evaluate business performance&# klbarbe said: Jun 23, 10 at 10:39 am Are there tricks to help keep response rates to these types of survey high?

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Customer Service Purchasing Etiquette 2010 40

Professional Assistant Blog

OCTOBER 13, 2008

Do you know how to create them? The more difficult macros are the ones that are programming code related and require knowledge of Visual Basic (you can find some books here) , which unfortunately, I have no training in. I am going to show you how to record a simple macro function and to implement it.

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On The Job

DECEMBER 26, 2007

Recently, I asked him to discuss his newest efforts to teach us all how to be better e-mail communicators. It's obvious that e-mail is here to stay, yet you say few companies really educate workers about how and why to use it. We can’t leave the training up to companies alone. No, there are other reasons.

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Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. Remember train, train, train.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Stephanie LH Calahan

MARCH 25, 2011

  A while back I wrote How to Waste Time and Lose Money Networking where I shared that follow up is the most important step to networking.    But, how do you make sure to organize all of those business cards so that you CAN do the right FOLLOW UP? Thanks to Peter Coombs of FRONTLINE Training & Consulting.

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Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. How do we then make it more interesting and applicable? Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. In today’s competitive climate, knowing how to act – and how NOT to – can spell the difference between success and failure. E-mail etiquette.

Etiquette 100

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Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. Loose Ends. All Rights Reserved.

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Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. 23, 1 p.m.

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Time Zones IAAP Etiquette Phones 100

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

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Customer Service Training Etiquette Medical 40