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What Is a Good NPS Score?

Success

Comparing scores across industries can mislead managers and entrepreneurs. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. For many managers and entrepreneurs, a negative NPS serves as a major wake-up call to rethink overall quality.

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What Makes Good Customer Service?

Success

Whether a manager or sole proprietor, there are practical steps you can take to address these issues. You demand to see the manager. Upon arrival, the manager immediately accepts the exchange. It’s a case of poor management. The associate is taught one set of company policies while management abides by another.

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The One Email You Must Send Before You Go on Vacation

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact The One Email You Must Send Before You Go on Vacation Posted on 09/21/2012 // 1 Comment It’s common practice to prepare an autoresponder for when you are going to be away from work for a lengthy period of time. Below I’ve offered some sample text for to you use as a template.

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Postbox: A Powerful Cross-Platform Email Client [Review]

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact Postbox: A Powerful Cross-Platform Email Client [Review] Posted on 08/30/2012 // 8 Comments It turns out that when I decided to search for a new e-mail app of choice , that Postbox won out. It is perhaps the most powerful email app out there – for any platform.

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Project Managment Planning Time | Men With Pens

Men With Pens

And it’s sweet because now I get to discuss my ultimate, favorite topic: T, for Time-based, which has a great deal to do with project management. And project management is what I do best. A project is not about checking your emails each day. And it needs to be managed properly to turn out well.

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How to deal with angry online customers

Service Untitled

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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Arizona Virtual Assistants Retreat

Loosely Speaking

Location: Candy and Doreen will be joining us from remote locations and the session will be accessible by either long distance phone and/or computer, headset and wifi connection. Participants will either use a conference call or other online meeting room to attend, so computer and/or phone access will be necessary.

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