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What Makes Good Customer Service?

Success

Whether a manager or sole proprietor, there are practical steps you can take to address these issues. You demand to see the manager. Upon arrival, the manager immediately accepts the exchange. It’s a case of poor management. The associate is taught one set of company policies while management abides by another.

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What Is a Good NPS Score?

Success

Comparing scores across industries can mislead managers and entrepreneurs. For many managers and entrepreneurs, a negative NPS serves as a major wake-up call to rethink overall quality. Be sure to include a FAQ page based on the questions your clients ask most. A word of caution: scores vary across industries and departments.

Promotion 253
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7 Home Office Hacks That Will Help You Get Organized

Productivity Bits

You can get creative with the setup since it will depend on the location of your electrical outlets, but for maximum value, opt for a location away from your desk so that you won’t be tempted to check your phone as often. Kelly Smith is Content Manager at Career FAQs , Australia’s leading portal on online learning and career resources.

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Project Managment Planning Time | Men With Pens

Men With Pens

And it’s sweet because now I get to discuss my ultimate, favorite topic: T, for Time-based, which has a great deal to do with project management. And project management is what I do best. And it needs to be managed properly to turn out well. And then, you’ll be managing your project properly.

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Check Sheet – Why Use a Check Sheet?

Service Untitled

Check sheets (or tally sheets) are one of the seven management tools that organizations use to gather information to help monitor and improve quality. In this example, the human resource generalist is tracking the kinds of phone calls she receives regarding benefits and payroll.

Payroll 40
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The One Email You Must Send Before You Go on Vacation

Productivityist

Any correspondence (email or phone calls) sent my way will be responded to within 2–3 days of my return. Our Community Manager was brave enough to go away for a week, without checking his mail. At Unified Inbox we put some thought into how the team nature of the inbox could help solve this conundrum. Did it work?

Email 40
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How to deal with angry online customers

Service Untitled

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.