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What Is a Good NPS Score?

Success

You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. Be sure to include a FAQ page based on the questions your clients ask most. Follow up with a personal call or email.

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What Makes Good Customer Service?

Success

It’s a key component in learning to love sales and service. Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Adequate training is critical. And digital technologies offer an array of choices to implement.

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

We’re buried in emails. And creating an FAQ document/page is not the solution. Instead, take a careful look at all your website and email copy to ensure you’re covering the 5 W’s – who, what, where, when, why (eh – throw in the how too!) Learn more about Jen Lawrence at [link].

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

We’re buried in emails. And creating an FAQ document/page is not the solution. Instead, take a careful look at all your website and email copy to ensure you’re covering the 5 W’s – who, what, where, when, why (eh – throw in the how too!) Learn more about Jen Lawrence at [link].

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5 Ways to Effectively Manage Your Business for Successful Business Growth

Office Organization Success

Let me share a secret with you that many successful online solopreneurs already know — you have to learn how to “manage” your business before you can “market” your business. Are you continually searching around looking for an email address? Or cannot tell at a glance if your project is on track?

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5 Ways to Effectively Manage Your Business for Successful Business Growth

Office Organization Success

Are you continually searching around looking for an email address? The easy way to resolve this is to put all those questions together in one place and create an email template. The next time a client asks you a question you simply open the email template, put their email address in the ‘To’ field, and hit send!

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Events on the Horizon

Productivityist

You can learn more about the event and get your tickets here , and be sure to use the promotional code VARDYGUEST to save 20% off the price. In Victoria, I’ve got a few events going on over the next several weeks. 2 Finally, I’ll be appearing at Social Media Camp. 2 Finally, I’ll be appearing at Social Media Camp. Chapman, and more.