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Create a Customer-Focused Social Media Strategy » Make or Break.

Make or Break Moments

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

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Book Review: The Customer Service Survival Kit

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The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Ease up on customer service demands during inclement weather

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Maintain fair and consistent employment relations with employees before emergencies and have an “adverse weather” policy in force for the continuation of services in case of such emergencies. Possibly Related Posts: The top remedies to quell ‘customer rage’ In the world of social media, where consumers publicly speak.

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How credit card companies offer different levels of customer service

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For a consumer who has been involved in a bankruptcy, has judgments or poor credit based upon late or skipped payments, interest rates are always higher, but poor customer service should not go hand in hand with poor credit. Customers who are nasty to representatives tend to receive less service and less consideration.

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Take lessons from the leaders in customer service

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There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Essential Systems for Entrepreneurs

Jen Lawrence

We know there’s a better way to do things and the idea of bringing in some help is more stressful than we could have imagined. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. But then it happens. We start to grow. We have more than we can handle and we start drowning.

Legal 52
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Essential Systems for Entrepreneurs

Jen Lawrence

We know there’s a better way to do things and the idea of bringing in some help is more stressful than we could have imagined. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. But then it happens. We start to grow. We have more than we can handle and we start drowning.

Legal 52