Calendars Customer Service Social Media Stress 
Make or Break Moments
APRIL 30, 2010
There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.
Jen Lawrence
NOVEMBER 16, 2020
We know there’s a better way to do things and the idea of bringing in some help is more stressful than we could have imagined. Email, Calendar, Task Management, Document Management, Password Database. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. But then it happens.
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Jen Lawrence
NOVEMBER 16, 2020
We know there’s a better way to do things and the idea of bringing in some help is more stressful than we could have imagined. Email, Calendar, Task Management, Document Management, Password Database. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. But then it happens.
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
Make or Break Moments
JUNE 16, 2010
We can be right from morning until night but if that isn’t the perception of the customer, they will also exercise their Two Feet Right. In both cases, I think we might re-evaluate the importance of stressing how right we are in favor of keeping a relationship with our customers. And our sons.
Make or Break Moments
JUNE 15, 2010
In our classes, we always stress presenting a product that will bring value to the customer. The truth being, is that all customers, just like you and I, want to buy something that we will truly benefit from. Reading your post reminds me of what we deliver at the company I work for.
Make or Break Moments
FEBRUARY 15, 2010
But it was stressful for both us. Make sure you are the right solution for your customer – you’ll both be happier. A website project for a company managing liquidation sales. The guy was awesome. The company terrific. The challenge was in writing styles. He wanted Harvard Business Review and I offer People Magazine.
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