Remove Customer Service Remove Social Media Remove Stress Remove Training
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Create a Customer-Focused Social Media Strategy » Make or Break.

Make or Break Moments

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Hyatt’s approach is to develop a research-based process for determining how to set your individual goals and take the steps needed to achieve them despite feeling overwhelmed by daily stress. It’s a system you can apply to your business, personal, fitness and/or relationship goals. Fortunately, it’s something anyone can learn.

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Take lessons from the leaders in customer service

Service Untitled

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Hearing the Message

Office Dynamics

Kemetia has more than twenty-five years of administrative experience, including her current position as finance and customer service coordinator for the American Staffing Association, and currently serves as an instructor for Northern Virginia Community College- Workforce Development Division.

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Delight is Different Than Service

Make or Break Moments

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.

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Being Right Doesn't Win Friends and Influence Customers

Make or Break Moments

We can be right from morning until night but if that isn’t the perception of the customer, they will also exercise their Two Feet Right. In both cases, I think we might re-evaluate the importance of stressing how right we are in favor of keeping a relationship with our customers. And our sons.