LEADERASSISTANT.COM

DECEMBER 3, 2023

In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

Networking 78

Networking Restaurants Customer Service Budget 78

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

In this episode, Concetta talks about diving head-first into ambiguity, overcoming the anxiety of working for a well-known brand, being a recovering workaholic, and showing up as your authentic self. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 56

Agencies Training Mentoring Confidence 56

LEADERASSISTANT.COM

DECEMBER 24, 2023

After 18 years of award-winning success in the corporate space, working as a sales leader for Fortune 500 companies across three different industries, Maria brings her unparalleled combination of experience to her proprietary process and interactive trainings, helping companies understand the science and benefits of goal-setting for their employees.

Goals 74

Goals 2004 Restaurants Equipment 74

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 52

Agencies Training Mentoring Confidence 52

LEADERASSISTANT.COM

AUGUST 20, 2023

LEADERSHIP QUOTE When I dare to be powerful, to use my strength in the service of my vision, then it becomes less and less important whether I am afraid. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

Stress 73

Stress Restaurants Customer Service Budget 73

LEADERASSISTANT.COM

JUNE 4, 2023

In this episode, Chynna tells us how she wound up working in the White House with the Obama Administration. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 92

Restaurants Travel Customer Service Stress 92

LEADERASSISTANT.COM

MAY 14, 2023

Annie Croner is the founder and CEO of Whole Assistant, an online platform & community, formed to provide a positive place where assistants can go to transform their lives and level up their careers. As a heads up, this episode is a bit out of the ordinary. Each review helps me stay motivated to keep the show going!

Confidence 80

Confidence Interviewing 2019 Restaurants 80

Allwork

MARCH 26, 2023

On the construction front, robots are already used to perform building scans and review installed conditions to track and measure progress onsite. AI will become a more helpful tool in the AEC industry once we have more data to train on. What About the Construction Industry? is beginning to explore this.

Training 197

Training Customer Service Management Environment 197

LEADERASSISTANT.COM

AUGUST 6, 2023

In her most recent corporate role working as Chief of Staff leader to the President of a Fortune 40 company — a multibillion-dollar business with 5,000+ employees — Maggie built the president’s Chief of Staff model from the ground up. Each review helps me stay motivated to keep the show going!

AT&T 75

AT&T Restaurants Customer Service Budget 75

Make or Break Moments

JANUARY 5, 2010

Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. As more people are reviewing and contributing, the sheer mass of opinions will lead to a real-time stream of information, findable and viewable to all. What will they say?

2010 100

2010 Customer Service 2009 2008 100

LEADERASSISTANT.COM

MAY 28, 2023

She grew up in England but was always passionate about Europe and learning foreign languages. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2016 85

2016 Restaurants Customer Service Budget 85

Service Untitled

NOVEMBER 28, 2012

So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. Part of their success can be credited to one simple mantra – “Radar On – Antenna Up.” This means seeking out the customers unanticipated and unvoiced needs. They’ll say things like “Give great service.”

Customer Service 40

Customer Service Training 2012 Interviewing 40

Practically Perfect PA

MARCH 27, 2017

Basically, the do / build method means that you block time for ‘doing’ tasks, such as answering emails, attending meetings or writing reports, and you block time for ‘building’ tasks such as training, brainstorming, networking or strategic thinking. This should be reviewed on a fairly regular basis.

Management 223

Management Email AT&T 2017 223

Service Untitled

OCTOBER 8, 2013

So here we are in the midst of football season, and wherever I sit to watch a game, invariably the question comes up as to whether offense or defense is more important? Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score.

Customer Service 40

Customer Service Expenses Social Media Promotion 40

All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Example: In a marketing campaign, the workflow includes tasks like market research, content creation, design, review, and publication. These resources can help!

Administrative Professionals 52

Administrative Professionals Mentoring Forms PowerPoint 52

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Success

SEPTEMBER 1, 2023

You’ve jazzed up your LinkedIn profile. It’s a big recruitment time for hiring because companies that were closed for summer months and vacation lulls are getting geared up for new initiatives in fall before year-end, and companies that hire seasonally are ready to hire before the holidays.” You’ve optimized your resume.

Resume 254

Resume Cover Letter Holidays ASAP 254

Success

DECEMBER 21, 2022

Is there one thing that will make the difference between actually achieving your goals and chalking them up to yet another year’s unfulfilled resolutions? Sign up for a birthday/anniversary reminder service. I want to set up a schedule that is devoted only to my family. Get a leg up. Schedule family time.

Mentoring 345

Mentoring Goals Clothes Expenses 345

Service Untitled

SEPTEMBER 9, 2010

Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

NOVEMBER 8, 2010

The same holds true for a trip to Wal-Mart, K-mart, or many other retail stores where self-service is offered. Do consumers get tired of hearing, “Would you like to open up a Wal-Mart charge and get 10% off your total bill today?&# What about the unfair check charge on a customer’s account? photo credit: @davestone.

Customer Service 40

Customer Service Phones Purchasing AT&T 40

Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

AUGUST 5, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs!

2010 100

2010 Training Skills Social Media 100

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Remember train, train, train. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. At a local.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Andrea Kalli

MAY 14, 2010

The problem is that the bulk of these businesses lack the skills, knowledge and time to effectively set-up and implement their Virtual Events. Camtasia is the most widely used video and screencast production software on the web and will be a perfect compliment to your Virtual Events Training. This is where you will come in!

Training 100

Training 2010 Social Media Microsoft Outlook 100

Service Untitled

JUNE 14, 2010

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs!

2010 100

2010 Training Skills Social Media 100

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

MARCH 10, 2010

Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. It’s Hsieh’s mantra, “Deliver WOW through service.&# Louis market.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

APRIL 6, 2010

Service Untitled The blog about customer service and the customer service experience. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.

Customer Service 40

Customer Service Etiquette Phones 2010 40

Service Untitled

JANUARY 29, 2010

Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 22, 2010

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? When Wachovia.

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

AUGUST 10, 2010

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

Customer Service 40

Customer Service Etiquette 2010 2006 40