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5 Ways to Include Soft Skills on Your Resume

Success

Listing your previous job responsibilities, technical skills and education is relatively straightforward. However, communicating intangible soft skills on your resume, like attention to detail, work ethic and people skills, can be more difficult. What are soft skills?

Resume 298
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Women Will be Disproportionally Affected by the Rise of AI and Automation

Allwork

times more likely than men to need to change jobs due to AI technology impacting industries with lower-wage jobs, according to the New York Post. The analysis estimates that certain industries with high representation of women, such as office support and customer service, could face significant job losses.

Policies 244
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Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

We also need the right skills to make the tool work. Follow your organization’s policies and don’t share any private information, whether personal or business-related. Use your common sense and good judgement, and again, always follow the policies set forth by your organization. Having access to the tool is not enough.

Skills 130
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Should You Encourage Your Team to Pursue Side Hustles?

Success

Outside of the financial benefits, side hustles can help workers learn new skills, make extra money or pursue a dream outside working hours. Side hustles give people the chance to earn more money, start their own businesses or learn new skills, potentially leading to a salary increase in the future. Improved Employee Skills.

Salary 264
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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Take lessons from the leaders in customer service

Service Untitled

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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I’m telling my friends about the bad customer service

Service Untitled

Still imagine all the damage this entire bad customer service experience has had on the business. How many times have any of us just left our would-be purchases on the ledge or on the counter because service was so slow? Some organizations seem to have misplaced the concept of customers first. photo credit: jeffkward.