Customer Service Through Social Media: The game has changed
OCTOBER 18, 2011
Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week.
Killer Customer Service, or Customer-Killer Service?
JUNE 26, 2011
Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. Photo credit: marco ).
‘WOW’ customer service has to be reliable and consistent
APRIL 22, 2013
With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service?
Getting back to the basics of effective customer service
JUNE 25, 2012
Might we just build trust and more satisfied customers by getting back to basics, and using proven methods of success? Can you think win-win ?
Take lessons from the leaders in customer service
MAY 21, 2012
Customer service needs to be more than just a smile and a representative having memorized the instruction manual.
Is your customer service “naughty” or “nice?”
NOVEMBER 22, 2011
” Let us start with the “naughty” category and what customers are most likely to consider a bit underhanded and offensive.
Building a business culture to deliver the best customer service
MAY 14, 2012
These are the organizations who have figured out how to delight their customers and even make them smile. photo by: HiMY SYeD / photopia.
Book Review: The Customer Service Survival Kit
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. So what are the ways to defuse angry customers?
Budget cuts for the IRS result in unreliable customer service
APRIL 28, 2014
Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. In the “intolerable level of public service,” there were 15.4 Are they still on hold?
I’m telling my friends about the bad customer service
OCTOBER 17, 2011
At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Some organizations seem to have misplaced the concept of customers first.
Take a Customer Service Approach to Retain Employees
JANUARY 6, 2016
Four ways to use the customer service approach to retain employees. There is one caveat of warning with an open-door policy.
Auto insurance companies working on their customer service experiences
JANUARY 5, 2012
Automobile insurance companies are going all out to please their customers. Now less than ten years later all of this has changed. Starr.
BYOD Improves Customer Service Workflow
FEBRUARY 4, 2013
These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."
Celebrating National Customer Service Week by honoring the best
OCTOBER 2, 2012
And in anticipation of the “happiest time of the year,” customer service demands rise to the top of the leader board.
Empowering your employees to deliver excellent customer service
MARCH 9, 2011
Most companies begin training customer service representatives with a training manual. Explain policy rationale so everyone understands.
Has the holiday shopping season started off with quality customer service?
DECEMBER 1, 2011
Hardly sounds like much customer service was going on. Angry Customers Customer Satisfaction Customer Service
More practical customer service training needed for Comcast
Dumb Little Man
SEPTEMBER 13, 2011
The problem is one has to cross the Rubicon before extraordinary service becomes a reality. There is no doubt that Comcast is improving.
Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
But what about the customer service process? I asked about their customer service focus – what was their customer service strategy?
How to deal with angry online customers
APRIL 12, 2011
No matter how hard any of us try to deliver the best products and the best service, something can always go awry. Don’t make excuses.
In the fiercely, competitive struggle of fashion and service, Burberry does it well
JULY 17, 2013
For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences.
The Old College Try
AUGUST 5, 2011
Lesson #1 – The Company Process Doesn’t Always Benefit the Customer. The customer doesn’t care whether you try harder.
Give customers what they want
JUNE 27, 2011
Most complaints were about higher fares, higher prices, and how customers overwhelmingly feel they are getting less for their money.
Top 6 Secrets To Great Customer Service
Small Business CEO
NOVEMBER 2, 2010
Each of us has different experiences with customer service; some are good while most that we hear about are just horrible.
Service Untitled» Blog Archive » Internal customer service counts too
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. When customers.
Using Twitter to get a company’s attention
SEPTEMBER 8, 2011
Angry Customers Behind the Scenes Customer Service Customer Service ExperienceBJA official (Twitter). No joke!
Prepare a strategy for social media customer service
NOVEMBER 17, 2010
That’s where policy procedures come into play. Social media is vulnerable to circumstances, content, and interpretation. At a local.
A few lessons learned from new PayPal president David Marcus
SEPTEMBER 11, 2012
Unfortunately the promised resolution only cemented the accounts being frozen; the customer had reached the end of the service line.
Don’t expect customer service from your health insurance company
NOVEMBER 22, 2010
For customer service, all of the companies received a “1″ except for Aetna which received a “2. photo credit: cote.
The top ten retailers for best customer service
NOVEMBER 30, 2010
The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices. JC Penny.
Service Untitled» Blog Archive » Ranking customer service for airlines
AUGUST 17, 2010
Service Untitled The blog about customer service and the customer service experience. per 100,000 passengers.
Service Untitled» Blog Archive » Diapers.com uses customer service.
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. Louis market. Of course, the.
Service Untitled» Blog Archive » White Glove Service in 4 Steps
SEPTEMBER 25, 2009
Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Employees speak properly.
Service Untitled» Blog Archive » B&H Customer Service
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. Liberal return policy.
Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service
JANUARY 5, 2010
Service Untitled The blog about customer service and the customer service experience.
3 Success Strategies for Small Businesses
Small Business CEO
MAY 13, 2010
Tags: Entrepreneurs Customer Service employees startup tips
Can’t get much customer satisfaction with Facebook
JULY 25, 2011
Most of us find customer service and customer satisfaction a challenge just in the businesses and organizations we pay to use.
Improving the online holiday shopping experience
NOVEMBER 19, 2010
Many of us shop at the last-minute, so customers want to be sure of time lines for delivery. Prominently display warranties and return policies.
Ultimate travel itinerary
Practically Perfect PA
JULY 15, 2015
A well organised travel itinerary is an essential service that assistants can provide for their managers. Assist Travel. Book your place now.
Managing your boss’s schedule like a mega star
Practically Perfect PA
MARCH 27, 2017
In my mind, the single most important aspect of our role is to save our Executive’s time. Create a routine for your Executive. Email Management.
What Do Insurance Brokers Do for You?
Dumb Little Man
AUGUST 22, 2016
However, insurance brokers will tell you it’s best to make use of their services. Brokers will obtain quotes and policy comparisons.