Customer Service Policies Purchasing Skills 
Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
Service Untitled
OCTOBER 17, 2011
At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.
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The Office Professionals Place
AUGUST 13, 2009
Here are 6 skills you need to acquire to protect yourself against the office warfare. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. You have to hear and understand people.
Stephanie LH Calahan
APRIL 27, 2011
An employee policy manual and job descriptions are a great place to start. Some business owners don't leverage the choices well, while others go out and purchase the latest gadget without a plan for how it fits into the business. 7 - Customer/Client Service. 5 - Technology.
The Small Business Blog
AUGUST 7, 2007
Many politicians will have you believe that the current up-rise in personal and small business activity is due to their policies, that is b s *, it is due to the greatest platform for entrepreneurial activity to date – the internet and related technologies. Anyone between the ages of 13 (apparently) and 81 (?)
Service Untitled
APRIL 4, 2012
As we live in a technologically advancing world where even seven-year-old children carry smart phones, social consciousness becomes a major factor when building brand loyalty and increasing the number of new customers referred by existing customers.
Men With Pens
JANUARY 10, 2010
I guess it depends on the circumstances and size/importance of the purchase. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase. Liking the author doesn’t factor into that first purchase anywhere. Trust before like, in all initial purchases and sales.
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