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7 Customer Service Books to Help You Level Up Your Business

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Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister.

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What Makes Good Customer Service?

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Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

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You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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Aiming Higher: Strategies to Advance Your Community Manager Career in Coworking Spaces

Allwork

Community manager roles in coworking spaces are hugely multi-faceted; the number of responsibilities will eventually lead you to think about what’s next in your career. In the next few years, it’s likely that more jobs will be created within the booming coworking sector, with more experiences up for grabs.

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Rapid Work Style Shifts Are Tanking Tax Revenues — Can City Planners Catch Up?

Allwork

“New York raises almost $1 billion annually from a tax on large commercial leases, which could fall if demand from big tenants like law and financial-services firms remains soft,” Bloomberg reported. . City leaders must work quickly to keep up with the shift to remote work and the ripple effect it has on urban areas.

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Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. When sales are up, at the very least, share a cake. True human interactions are a blend of all emotions.

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5 Ways to Include Soft Skills on Your Resume

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You only have so much space on a resume, so you want to use it to show that you’re a team player who can work independently and has good time management skills while highlighting your technical skills. Career website Indeed.com recommends including 10 to 30 skills on your resume, with soft skills taking up no more than half the list.

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