LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

Success

JANUARY 31, 2022

Outside of the financial benefits, side hustles can help workers learn new skills, make extra money or pursue a dream outside working hours. Side hustles give people the chance to earn more money, start their own businesses or learn new skills, potentially leading to a salary increase in the future. Increased Employee Happiness.

Salary 264

Salary 2021 Skills Training 264

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 56

Agencies Training Mentoring Confidence 56

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 52

Agencies Training Mentoring Confidence 52

Success

OCTOBER 24, 2023

These skills are often learned in college, trade schools or job training. Ultimately, soft skills lay the foundation for productive teamwork, exemplary leadership and career advancement. Soft skills are distinct from technical or hard skills. As such, they play a critical role in any professional growth strategy.

Skills 280

Skills Stress Environment Confidence 280

Allwork

MARCH 22, 2023

Automation can also be used to reduce costs, increase efficiency, and improve customer service. To ensure the success of a flexible work program, employees should be provided with training and education on how to use the tools and resources available to them. Technology can also have a profound effect on the way we work.

Collaborate 264

Collaborate Environment Ergonomics Policies 264

LEADERASSISTANT.COM

OCTOBER 29, 2023

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. So excited to hear Nicole’s story and chat with her today about a little bit about delegation and unlocking productivity potential.

AT&T 72

AT&T Retirement Travel Networking 72

LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. LEADERSHIP QUOTE Allow your team to fail fast and successes will come even faster.

Email 81

Email Management Restaurants Customer Service 81

Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

Customer Service 40

Customer Service Facebook Purchasing AT&T 40

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Customer Service 40

Customer Service Training Expenses Confidence 40

All Things Admin

FEBRUARY 20, 2023

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. However, understanding the steep learning curves involved, adding these skills sooner rather than later will allow you to stay ahead.

Administrative Professionals 98

Administrative Professionals Social Media 2025 Mentoring 98

LEADERASSISTANT.COM

DECEMBER 24, 2023

After 18 years of award-winning success in the corporate space, working as a sales leader for Fortune 500 companies across three different industries, Maria brings her unparalleled combination of experience to her proprietary process and interactive trainings, helping companies understand the science and benefits of goal-setting for their employees.

Goals 74

Goals 2004 Restaurants Equipment 74

LEADERASSISTANT.COM

DECEMBER 31, 2023

This approach involves efficiently managing tasks, optimizing processes for increased productivity, and embodying the executive’s and company’s values and image.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Service Untitled

MARCH 19, 2013

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

Customer Service 40

Customer Service 2005 2012 AT&T 40

A Great Day's Work

NOVEMBER 4, 2016

The sharing economy has evolved beyond car rides and used clothing and has arrived at the office building – but what does that mean for your training sessions? In fact, both companies and employees alike can not only benefit from but genuinely enjoy offsite meetings, even when training is something they viewed previously as boring.

Training 52

Training Expenses Clothes Customer Service 52

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 95

Restaurants Mentoring Customer Service Budget 95

Service Untitled

FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service?

Customer Service 40

Customer Service Social Media 2005 Phones 40

LEADERASSISTANT.COM

JUNE 18, 2023

Janice Parker is a career executive assistant who is passionate about helping mission-focused founders and CEOs maximize their productivity and efficiency as they scale their companies.

2019 77

2019 Restaurants 2020 Customer Service 77

LEADERASSISTANT.COM

MARCH 5, 2023

00:29:12 Trust your team’s productivity. General James Cartwright CONNECT WITH MOLLY Molly on LinkedIn Vexa Services Vexa Software ABOUT MOLLY Molly Denham spent 22 years as an administrative specialist in the US Air Force, working at every level and traveling all around the world. 00:07:07 Find the perfect match.

Administrative Professionals 84

Administrative Professionals Retirement Restaurants Travel 84

Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization.

Customer Service 40

Customer Service Purchasing Training Budget 40

Service Untitled

NOVEMBER 4, 2010

Every day we see customer service in action. Those are the customer experiences we seem to remember the best. Some companies have consistently provided exemplary customer service, and obviously it’s hard to replicate because those experiences and attitudes are what makes these organizations stand out from the crowd.

Customer Service 40

Customer Service Training Confidence Skills 40

All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Example: The inventory management system in a retail business consists of various procedures, including ordering, receiving, stocking, and tracking products.

Administrative Professionals 52

Administrative Professionals Mentoring Forms PowerPoint 52

LEADERASSISTANT.COM

JULY 2, 2023

Her two favorites were as Production Manager for Sample Night Live! ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2013 69

2013 Etiquette Restaurants Customer Service 69

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Eat Your Career

AUGUST 28, 2023

It simulates human intelligence because it learns from experience and gets smarter (which sounds wild!). Practice & Play The absolute best and easiest way to learn something new is to get your hands dirty. You have to learn how to leverage the software fully and figure out how to implement it into your day-to-day workflow.

Skills 130

Skills Legal Social Media Project Management 130

On The Job

JANUARY 19, 2012

When your boss offers you more training, your immediate response may be to decline. More training? But in this story I did for Gannett/USAToday, you'll see that it's to your advantage never to turn down a chance to learn something new. So how do you position yourself to be selected for more on-the-job training?

Training 100

Training Skills Mentoring Customer Service 100

Success

OCTOBER 19, 2021

It only takes you a couple of hours per day, but your product is great. Learn how to plug in new content at the technical level even if you have a committed staff member. Staff members leave, and cross-training is critical. Meanwhile, a service she uses herself offers great training for disobedient pets.

Social Media 264

Social Media Suppliers Business Cards Health 264

Success

MARCH 22, 2022

You might need to get some training. If you’re an entrepreneur: Do you have a product, a program or a service to offer to the world? Are your distribution, capabilities and customer service all world-class? Accept responsibility. Whatever mess or challenge you’re in right now, it’s your responsibility to fix.

Gossip 279

Gossip 2017 Mentoring Customer Service 279

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs!

2010 100

2010 Training Skills Social Media 100

LEADERASSISTANT.COM

JULY 9, 2023

David was also an early investor and board member at Nerdy (NYSE: NRDY), an on-demand, real-time learning platform in the ed tech space. David lives in St. Louis with his wife, Erin and four kids.

Management 78

Management 2014 2017 2006 78

Make or Break Moments

JANUARY 29, 2010

We talked about using Market Samurai to research key words and the value of finding the right niche product to connect with targeted prospects. Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships?

Learning 100

Learning Customer Service 2009 Social Media 100

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs!

2010 100

2010 Training Skills Social Media 100

Service Untitled

AUGUST 3, 2011

The best customer service representatives focus on people. For anyone considering a career in customer service, one must initially be able to handle stress, handle pressure, maintain friendly interactions with customers, and follow through on tasks. The best customer service representatives are team players.

Customer Service 40

Customer Service Stress Training Phones 40

LEADERASSISTANT.COM

MARCH 19, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2021 86

2021 Restaurants Customer Service Budget 86

Success

MARCH 24, 2022

From an early age, we learned to recoil at the word. I learned that courage was not the absence of fear, but the triumph over it. Objections: They read you a laundry list of what’s wrong: why the competition is better, your product is too expensive and your customer service is lousy. I understand why.

Negotiating 159

Negotiating Fax 2017 Phones 159

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Remember train, train, train. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40