Service Untitled

DECEMBER 22, 2010

For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. A recent survey conducted by Consumer Travel Alliance revealed more than 50% of the participants rated the TSA as offering the worst customer service.

Customer Service 40

Customer Service Travel Agencies Purchasing 40

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

JUNE 14, 2010

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

DECEMBER 12, 2011

The next time you’re sitting in one of those impossibly uncomfortable hard plastic seats at Newark International Airport and you see a suggestion box hidden somewhere, slip a picture of Singapore’s Changi International Airport in there. It’s certain to be an experience any traveler will remember for years to come.

Customer Service 40

Customer Service Clothes Travel International 40

The Small Business Blog

SEPTEMBER 7, 2010

Last month T-Mobile, as part of their ‘ Business Sense ’ campaign, carried out a survey on business growth, via the social networking site, Linked In. Make sure that your customer service is up to scratch, though. Potential customers trust other customers, and many turn to Social Media to engage with previous users of services.

Customer Service 100

Customer Service Social Media Negotiating Networking 100

Ian's Messy Desk

OCTOBER 19, 2012

Surveys indicate, more than 50 per cent of employees list relationships with immediate supervisors as the worst aspect of their job. Employees , consider your immediate supervisor as an important internal customers. Treat your supervisor as your most important internal customer and offer exceptional customer service.

Learning 100

Learning Management Skills International 100

Ideas.Ted

JULY 8, 2021

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

Carbon Footprint 145

Carbon Footprint 2020 Salary 2019 145

Practically Perfect PA

MARCH 11, 2014

Now that is customer service! The Gold Coast area has lots of hotels but they are predominately owned by international chains and so The Talbott is quite unique and I think it makes all the difference. The service is very personal and the staff seem to take pride in the hotel and are passionate about it.

Carbon Footprint 100

Carbon Footprint Travel 2014 Restaurants 100

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. These are all metrics the company tracks internally and can easily compare to how they’re doing. It’s not just something that the customer service department does.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Answer: Four years ago we stepped back and realized the behaviors we were incenting were not based on the voice of the customer. It’s all about what the customer thinks after every interaction.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Small Business CEO

JULY 6, 2011

Horrendous customer service created productivity issues. To measure quality, survey users on the help desk’s responsiveness and capabilities, and look for re-opened issues and repeat issues. Ignore the management of IT at your own risk. One company outsourced its IT, negotiating excellent rates.

Purchasing 40

Purchasing PDF Negotiating Equipment 40

The Small Business Blog

OCTOBER 26, 2009

Kelly the Intern: Angel investors and Green guidance : PROFIT’s crack researcher explains how to get notices by angel investors and where companies can get money for going green. Do you earn what you should? Some entrepreneurs chronically pay themselves too little; others, way too much. Here’s how to tell if your salary is sound.

2009 100

2009 UPS 2007 2008 100

Allwork

JUNE 30, 2022

So, I started at Enterprise Rent-A-Car, where I thought they had an amazing training program that for me led the Foundation for Business Knowledge, Customer Service, and inclusion. So, we actually have the mindset of how we support those individuals both externally and our people internally. So, I love that opportunity.

AT&T 264

AT&T Policies Management Agenda 264

Practically Perfect PA

SEPTEMBER 19, 2014

A few months ago I asked the Practically Perfect PA readers if they could complete a survey for me. The survey asked if assistants feel that having or not having a university degree has made a difference to their career path. Yes, NVQ’s in Customer Services and Business Administration. Bachelor in Management.

IAAP 100

IAAP Training AT&T Skills 100

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. There are several factors that play a role in that: listening to the market and developing the right solutions for our customers’ needs, providing excellent customer service, and open, honest and timely communication.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

Customer Service 40

Customer Service Travel Policies AT&T 40

Success

MARCH 4, 2024

She takes the reader on a tour of the emotional lives of high achievers, those who procrastinate and those who don’t, and surveys the current science on motivation. Most were “firsts,” just as Lublin, in 1969, became the first female summer intern at Wall Street Journal ’s Washington bureau.

UPS 277

UPS Social Media Etiquette Health 277

Recruit CRM

NOVEMBER 8, 2021

A recent online survey conducted by Recruit CRM revealed that more than 98% of recruitment agencies with 10 recruiters or more used an Applicant Tracking System. In my career, they would rank as the best ever in customer service. The percentage was significantly lower at 76% for agencies with lesser recruiters.

Resume 69

Resume Agencies Social Media Interviewing 69