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‘Power Doesn’t Come from a Title’

Success

It has always been about customer service ,’’ McDermott says. “I Every customer I visit is trying to accomplish something new and interesting. He came in not laying down the law but “improving the region’s customer service and taking steps to lift morale.” A lot of managers are Doctor No.

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What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Tis the season for customer service

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As an owner or a manager, choose your staff well. Interview the best candidates and train them well; a customer doesn’t know who has only been hired for the holiday rush. Possibly Related Posts: Improving the online holiday shopping experience It used to be my father and brothers enjoyed Thanksgiving.

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Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

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Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location. ” photo by: faith goble.

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Consumer Reports’ naughty and nice list for holiday shoppers

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On Monday, Consumer Reports published its first Naughty and Nice Holiday List. There is one caveat however; more than three returns within 45 days require a manager’s approval. Their website does not offer a customer service phone number.