Customer service goes holographic

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Manchester Airport’s Terminal in London introduced holographic customer service agents today. Yes, no kidding, and the holographic images, reproduced from real-life customer agents Julie Caper and John Walsh have been deployed at the entrance to the security area of the airport.

Counting down holiday shopping days: Great customer service needed

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The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. What we don’t like however, are problems with the merchandise or services we purchase.

Sending flowers and customer service

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Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility.

Sending flowers and customer service

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Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility.

What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training.

Customer service actions to guarantee repeat business

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Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

Customer service actions to guarantee repeat business

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Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

Customer service benefits by going green

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Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. Let’s face it; it’s all part of customer service.

Is your customer service “naughty” or “nice?”

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Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. Is customer satisfaction exploited by the fine print?

Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers.

‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010.

Customer service continues to center on good client communication

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Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. Customers are empowered with online resources to share opinions. Are you listening to your customers?

Has the holiday shopping season started off with quality customer service?

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Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service.

Tis the season for customer service

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Why not use the opportunity to attract new customers? A customer’s first impression is the most important part of the initial sales experience. Interview the best candidates and train them well; a customer doesn’t know who has only been hired for the holiday rush.

Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations.

Bringing more customer service strategies to traditional shopping stores

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Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service. Customers like to touch, feel, and taste; it’s all part of the retail experience.

Applebee’s on customer service for Veteran’s Day

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Applebee’s Restaurants plan to serve more than one million free meals to active, reserve, and veteran military service personnel across the country today in honor of Veteran’s Day. The holiday was originally named Armistice Day, but in 1954 President Dwight D.

Free Services to Green Your Holidays!

Eco-Office Gals

The holidays are coming up quick and it’s time for Eco-Office Gals to get in the giving spirit. Christmas cards or holiday catalogs may be on the holiday horizon. Printing For Less offers several aspect of responsible printing services including: FSC Certified Paper.

Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

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Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location.

2012 56

Improving the online holiday shopping experience

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The holiday campaigns have begun; sales all over television, billboards, and online social media. Many of us shop at the last-minute, so customers want to be sure of time lines for delivery.

Happy Holidays from Service Untitled!

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Just a quick post today to wish everyone a happy and safe holiday. As always, thank you for reading, sending in post ideas, linking to Service Untitled, commenting, and more. Thanks again and happy holidays, The Team at Service Untitled. Service Untitled

The golden rules of customer loyalty

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It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost. To add to the best product or service we can supply, can we then deliver more? Take that time to work on customer retention.

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Small Business Saturday – a boon for local retail stores

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The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.

2011 52

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons. In fact, one of the reasons I started Customers Rock!

2011 168

How to ‘WOW’ customers at a buffet

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From the moment one arrives, the promise of a truly regal customer experience is realized. And the “WOW” customer service experience began. From the smiles of the welcoming staff as we drove up to the grand entrance, to the lobby with the vaulted ceilings, tufted sofas, and the attentive service personnel ready to direct their guests to whatever direction they might be headed, ensured a lasting family memory. Are mobile devices serving customers properly?

2012 54

More to customer loyalty than just having a great product

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Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. What has commonly happened however, is the obsession with finding new customers.

2013 73

Don’t forget to say thank you for your business

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In real estate, I design my thank you notes to reflect Keyes Real Estate Services with a hint of additional personalization to make it uniquely me. Have your thank you notes out within 48 hours of the sale or service. It is not just customers who need to be thanked.

2011 62

Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

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Whereas Amazon is no longer just a store for books, the grand giant now sells everything that can be sold or delivered, so how do local stores compete, and what needs to be done to gain customer loyalty even after the last ornaments have been neatly tucked away?

2013 59

The Mercedes Benz customer experience shines

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The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.

2011 52

And it’s customer appreciation day!

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For many of us a customer appreciation day can be an effective marketing tool as well as a way to thank customers and clients for their loyalty and patronage. So how can a business make a customer appreciation day a success and show their customers that they really do care?

2011 52

Brick and mortar retailers can compete with their online competition

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When you think of the convenience that online stores are open 24 hours a day, seven days a week, and 365 days per year, it can certainly make that July 4th celebration where area stores close for the holiday inconsequential, because if you feel like shopping, just hit any key on your computer.

2011 54

Do consumers who spend more get better service?

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If we listen carefully, we learn what our customers need because they will tell us either directly or indirectly, and in order to engage new customers, we often depend on word of mouth and our reputations.

2014 66

Consumer Reports’ fast food survey echoes public demand for service

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In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. You’re right if you are thinking service, value, and speed.

2011 52

Customer experience with Keurig is the sum total of the whole

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Customer experience doesn’t just begin and end with a visit to the store, an interaction with a sales representative, and the subsequent purchase of the product. Our overall customer experience is the quality aggregate of an entire organization.

2010 52

What do re-stocking fees say about a retailer?

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Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies.

2010 52

Check out lines getting to be more customer friendly

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In supermarkets, we get to choose our line, but in many other retail stores customers wait in one line and then move on to the next available register. Home Depot brings in “line busters” who are employees who scan items in carts before the customer gets to the cashier.

2011 52

How supermarkets work to enhance the customer experience

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Self service popularity has taken a major role in airports kiosks, movie theaters, and even libraries, but in supermarket technology interest seems to ebb and flow – depending on the customer. Why not have a good customer experience too?

2011 52

Consumer Reports’ naughty and nice list for holiday shoppers

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On Monday, Consumer Reports published its first Naughty and Nice Holiday List. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. Their website does not offer a customer service phone number.

In the fiercely, competitive struggle of fashion and service, Burberry does it well

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For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Match that with their online collections, excellent return policies, concierge service, and alteration facilities, the customer experience keeps you smiling and relaxed.

2013 54

Beware of the fine print in Terms of Service before you complain online

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Perhaps you have never read the fine print in the Terms of Service when ordering merchandise, but this situation might encourage consumers to pay attention, since it is well known that litigation costs money. Angry Customers Customer Service Experience Specific Companies

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