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Sending flowers and customer service

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This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.”

Is your customer service “naughty” or “nice?”

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” Let us start with the “naughty” category and what customers are most likely to consider a bit underhanded and offensive.

2011 18

Walmart’s dismal customer service scores drive customers away

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Even Walmart’s e-commerce scored a low 78 out of 100 for performance during the 2012 holiday season. Don’t be negative.

2013 18

What happened to customer service at Sears?

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Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012.

2013 13

Counting down holiday shopping days: Great customer service needed

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The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season.

Customer service actions to guarantee repeat business

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Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.

Warm thoughts for customer service during the holidays

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Are you still showing your customers that you appreciate their business all year round? Take care of your customers and attract new ones.

Customer service benefits by going green

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There are no special customer service tricks in going green, but there are some basic principles to be followed to ensure a successful endeavor.

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

And it is thanks to you, my faithful Customers Rock! In fact, one of the reasons I started Customers Rock! readers, that it is happening.

Has the holiday shopping season started off with quality customer service?

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Hardly sounds like much customer service was going on. Angry Customers Customer Satisfaction Customer Service

Of car dealerships and customer service

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Part of the criteria used to measure customer satisfaction were the “touch points&# of people, presentation, process, product, and price.

Celebrating National Customer Service Week by honoring the best

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And in anticipation of the “happiest time of the year,” customer service demands rise to the top of the leader board.

Customer service continues to center on good client communication

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Customers are empowered with online resources to share opinions. What are the golden rules of knock-down, kick-butt, customer service?

The golden rules of customer loyalty

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It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost.

2013 22

Do consumers who spend more get better service?

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Everyone participates in membership rewards programs, but that concierge service and other prestigious discounts come at a price.

2014 40

Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

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Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. Between.

Don’t forget to say thank you for your business

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In real estate, I design my thank you notes to reflect Keyes Real Estate Services with a hint of additional personalization to make it uniquely me.

2011 19

How to ‘WOW’ customers at a buffet

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From the moment one arrives, the promise of a truly regal customer experience is realized. And the “WOW” customer service experience began. So how did the Breakers exceed customer expectations? It actually serves as a showcase for banquets and special services.

2012 15

Customer service goes holographic

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Manchester Airport’s Terminal in London introduced holographic customer service agents today. photo credit: ssoosay.

Sending flowers and customer service

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This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.”

More to customer loyalty than just having a great product

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At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

2013 18

The Mercedes Benz customer experience shines

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Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW. photo credit: DomSupra.

2011 13

Interview with Rob Siefker of Zappos – Part 4 of 4

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This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? Service Untitled: I agree. Service Untitled: And then do you guys do 5×8 or 4×10 work weeks?

Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

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Stores need to give customers what they want and make the experience pleasant if they want to see these same people post holiday time.

2013 13

Improving the online holiday shopping experience

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The holiday campaigns have begun; sales all over television, billboards, and online social media. I want information about the business.

Interview with Rob Siefker of Zappos – Part 1 of 4

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To get this information, I spoke to Rob Siefker, Director of the Zappos Customer Loyalty Team. Service Untitled: So tell me about your role and what you do at Zappos. Rob: I am the director of the Zappos Customer Loyalty Team. Service Untitled: Great. Service Untitled: Okay. Service Untitled: That’s very neat.

Customer service actions to guarantee repeat business

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Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.

In the fiercely, competitive struggle of fashion and service, Burberry does it well

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For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences.

2013 13

Check out lines getting to be more customer friendly

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In supermarkets, we get to choose our line, but in many other retail stores customers wait in one line and then move on to the next available register.

2011 11

How to deal with angry online customers

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No matter how hard any of us try to deliver the best products and the best service, something can always go awry. Don’t make excuses.

2011 19

Customer satisfaction for retailers at all time high

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Maybe one of the worst customer satisfaction experiences lately, scoring at the very bottom of ACSI benchmark are Internet Service Providers.

2014 13

Increase customer loyalty by improving your brand

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So what makes customer loyalty? Then came the customer service; a ten-year warranty or 100,000 miles. There was more.

2011 18

Tis the season for customer service

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Why not use the opportunity to attract new customers? Even cashiers can make an impression on a customer. photo credit: DocBadwrench.

Tour of Zappos HQ

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That way, when the holidays come around, every employee can pitch in during their down time or if they want, work some overtime, and help out.

2011 15

To Sell is Human Summary and Review

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Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

2014 12

Applebee’s on customer service for Veteran’s Day

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The holiday was originally named Armistice Day, but in 1954 President Dwight D. What a stellar example of customer service!

Beware of the fine print in Terms of Service before you complain online

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” The Palmers say this clause was added after they purchased the items, citing their 2008 customer agreement which they found.”

2013 11

Getting what you pay for: How Amazon’s membership fee retains customer loyalty

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Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs.

And it’s customer appreciation day!

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So how can a business make a customer appreciation day a success and show their customers that they really do care? Saks 5th Ave.

Consumer Reports’ fast food survey echoes public demand for service

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In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences.