Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility.

2012 13

Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. Is customer satisfaction exploited by the fine print?

2011 18

Trending Sources

Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Even Walmart’s e-commerce scored a low 78 out of 100 for performance during the 2012 holiday season.

2013 18

What happened to customer service at Sears?

Service Untitled

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training.

Counting down holiday shopping days: Great customer service needed

Service Untitled

The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. What we don’t like however, are problems with the merchandise or services we purchase.

Customer service actions to guarantee repeat business

Service Untitled

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

Warm thoughts for customer service during the holidays

Service Untitled

Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Customer Appreciation Day.

Customer service benefits by going green

Service Untitled

Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. Let’s face it; it’s all part of customer service.

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons. In fact, one of the reasons I started Customers Rock!

Has the holiday shopping season started off with quality customer service?

Service Untitled

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service.

Of car dealerships and customer service

Service Untitled

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers.

Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations.

Customer service continues to center on good client communication

Service Untitled

Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. Customers are empowered with online resources to share opinions. Are you listening to your customers?

The golden rules of customer loyalty

Service Untitled

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost. To add to the best product or service we can supply, can we then deliver more? Take that time to work on customer retention.

2013 22

Do consumers who spend more get better service?

Service Untitled

If we listen carefully, we learn what our customers need because they will tell us either directly or indirectly, and in order to engage new customers, we often depend on word of mouth and our reputations.

Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

Service Untitled

Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location.

Don’t forget to say thank you for your business

Service Untitled

In real estate, I design my thank you notes to reflect Keyes Real Estate Services with a hint of additional personalization to make it uniquely me. Have your thank you notes out within 48 hours of the sale or service. It is not just customers who need to be thanked.

2011 19

How to ‘WOW’ customers at a buffet

Service Untitled

From the moment one arrives, the promise of a truly regal customer experience is realized. And the “WOW” customer service experience began. From the smiles of the welcoming staff as we drove up to the grand entrance, to the lobby with the vaulted ceilings, tufted sofas, and the attentive service personnel ready to direct their guests to whatever direction they might be headed, ensured a lasting family memory. Are mobile devices serving customers properly?

2012 15

Customer service goes holographic

Service Untitled

Manchester Airport’s Terminal in London introduced holographic customer service agents today. Yes, no kidding, and the holographic images, reproduced from real-life customer agents Julie Caper and John Walsh have been deployed at the entrance to the security area of the airport.

Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility.

More to customer loyalty than just having a great product

Service Untitled

Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. What has commonly happened however, is the obsession with finding new customers.

2013 18

The Mercedes Benz customer experience shines

Service Untitled

The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.

2011 13

Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. Service Untitled: So if they take a finance class, that’s obviously for their betterment, not necessarily for pay increase.

Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

Service Untitled

Whereas Amazon is no longer just a store for books, the grand giant now sells everything that can be sold or delivered, so how do local stores compete, and what needs to be done to gain customer loyalty even after the last ornaments have been neatly tucked away?

2013 13

Improving the online holiday shopping experience

Service Untitled

The holiday campaigns have begun; sales all over television, billboards, and online social media. Many of us shop at the last-minute, so customers want to be sure of time lines for delivery.

Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

To get this information, I spoke to Rob Siefker, Director of the Zappos Customer Loyalty Team. Service Untitled: So tell me about your role and what you do at Zappos. Rob: I am the director of the Zappos Customer Loyalty Team. And yeah, it could be a million different little things but the main things are making sure our teams are prepared to help drive and improve our culture and then be able to provide the best possible customer experience. Service Untitled: Great.

Customer service actions to guarantee repeat business

Service Untitled

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

In the fiercely, competitive struggle of fashion and service, Burberry does it well

Service Untitled

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Match that with their online collections, excellent return policies, concierge service, and alteration facilities, the customer experience keeps you smiling and relaxed.

2013 13

Check out lines getting to be more customer friendly

Service Untitled

In supermarkets, we get to choose our line, but in many other retail stores customers wait in one line and then move on to the next available register. Home Depot brings in “line busters” who are employees who scan items in carts before the customer gets to the cashier.

2011 11

How to deal with angry online customers

Service Untitled

No matter how hard any of us try to deliver the best products and the best service, something can always go awry. Take steps to resolve the problem in the future, but do something to assuage the anger and frustration of the customer. Communicate with your customers.

2011 19

Customer satisfaction for retailers at all time high

Service Untitled

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

2014 13

Increase customer loyalty by improving your brand

Service Untitled

So what makes customer loyalty? Most likely its performance, reliability, offering something different which is worthwhile to the customer, and providing service far above what is commonly expected. Then came the customer service; a ten-year warranty or 100,000 miles.

2011 18

Tour of Zappos HQ

Service Untitled

Zappos is a company we’ve talked about a lot on Service Untitled (including an interview with the founder and CEO Tony Hsieh ), so earlier this week when I was in Las Vegas for the first time, I made sure I got a tour of the Zappos.com Headquarters in nearby Henderson, Nevada.

2011 15

Tis the season for customer service

Service Untitled

Why not use the opportunity to attract new customers? A customer’s first impression is the most important part of the initial sales experience. Interview the best candidates and train them well; a customer doesn’t know who has only been hired for the holiday rush.

To Sell is Human Summary and Review

Service Untitled

Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against. Possibly Related Posts: Book Review: The Customer Service Survival Kit The Customer Service Survival Kit was written by Richard S.

2014 12

Beware of the fine print in Terms of Service before you complain online

Service Untitled

Perhaps you have never read the fine print in the Terms of Service when ordering merchandise, but this situation might encourage consumers to pay attention, since it is well known that litigation costs money. Angry Customers Customer Service Experience Specific Companies

2013 11

Applebee’s on customer service for Veteran’s Day

Service Untitled

Applebee’s Restaurants plan to serve more than one million free meals to active, reserve, and veteran military service personnel across the country today in honor of Veteran’s Day. The holiday was originally named Armistice Day, but in 1954 President Dwight D.

Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. And so all of that brings some ideas to promote customer loyalty in smaller businesses.

And it’s customer appreciation day!

Service Untitled

For many of us a customer appreciation day can be an effective marketing tool as well as a way to thank customers and clients for their loyalty and patronage. So how can a business make a customer appreciation day a success and show their customers that they really do care?

Consumer Reports’ fast food survey echoes public demand for service

Service Untitled

In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. You’re right if you are thinking service, value, and speed.