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Balancing AI Adoption with Employee Morale: The New Challenge for Business Leaders

Allwork

What’s going on: A survey published by KPMG , a professional services firm, reveals that almost two-thirds (65%) of the 225 U.S. executives surveyed believe generative AI will have a high or extremely high impact on their organization in the next three to five years.

Legal 298
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Medicare forcing hospitals to improve their customer service

Service Untitled

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. With payments that will total more than $50 million, United States health-care is being forced to improve the quality of their care.

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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The need to improve customer service in our schools

Service Untitled

School districts are obligated to deliver good customer service. Every employee should be trained in customer service; monitored and evaluated with the ultimate purpose of improving student achievement, school culture, and in the positive development of teaching and learning relationships. The Orange County, Fla.

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Better banking customer service please

Service Untitled

Except for well-paid banking executives, I doubt there are many people who would not agree that banks need to improve their customer service skills. While everyone will agree the objectives of any business are to make a profit and satisfy customers, the first aim needs the second aim to achieve results.

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Customer service expectations for the medical community

Service Untitled

Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# At a local.

Medical 40
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Why the over 50s are leaving the workforce in huge numbers

Workplace Insight

But if older workers have been put off work due to health risks or lack of opportunities, it would mean the economy is being deprived of potentially productive workers – which could cost the state in various ways. Data is from the five-quarter longitudinal Labour Force Survey for individuals between the ages of 50 to 65.