Remove Customer Service Remove Forms Remove Google Remove Phones
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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The window to make a strong first impression with a customer continues to shrink. Do your homework.

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Converting Clicks into Memberships: Optimizing Coworking Websites for Impactful Results

Allwork

Tools like Google PageSpeed Insights and GTmetrix can help you whip your site into speedster shape. Mobile Magic: Responsiveness and Accessibility Let’s face it, phones are like extensions of our hands. Tools like BrowserStack and Mobile-Friendly Test by Google can be your sidekicks here. Nobody likes waiting, right?

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New in Google Docs: Spreadsheets Form Summary

Denise Aday

I love how Google quietly and consistently adds new tools – and new capabilities to existing ones. A favorite tool of mine is Google Docs – spreadsheets in particular. This questionnaire is a Google spreadsheet that has been turned into an online form that can be conveniently completed in a browser.

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Finding a real person when contacting customer service

Service Untitled

So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. Google your problem first.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.