Customer Service Facebook Networking Phones 
Service Untitled
JULY 25, 2011
Facebook has become a ubiquitous part of our national culture – like it or not. Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Are we expecting to get something for nothing?
Service Untitled
DECEMBER 5, 2012
Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.
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Service Untitled
DECEMBER 20, 2010
Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.
Service Untitled
JUNE 5, 2012
It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Networking. At a local.
On The Job
JULY 22, 2010
Facebook announced this week is has 500 million users. But the truth is, employees do use Facebook at work. Further, studies show that employees allowed to use social media on the jobs help drive profitability, improve customer service – and contrary to employer fears – may help workers do their jobs better. They Twitter.
Service Untitled
OCTOBER 15, 2013
Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. One can’t separate however, customer service with “social listening”; as Dell states it is a key part of the brand.
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