Service Untitled

APRIL 11, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Agencies Facebook 40

Service Untitled

MARCH 28, 2014

Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Too often however, it becomes a litany of bad experiences, repeated phone calls, and thus the eventual loss of brand loyalty and business.

Customer Service 40

Customer Service Clothes AT&T Forms 40

Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? Keep a customer’s mobile experience positive; this trend is becoming more popular.

Customer Service 40

Customer Service Phones 2011 Travel 40

All Things Admin

FEBRUARY 20, 2023

Gone are the days when filing, phone skills, and semi-legible shorthand were key requirements for an admin job. The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Let’s look at each component individually.

Administrative Professionals 98

Administrative Professionals Social Media 2025 Mentoring 98

Service Untitled

NOVEMBER 22, 2010

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&# photo credit: cote.

Customer Service 40

Customer Service Health Medical Social Media 40

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

Social Media 100

Social Media Customer Service Phones AT&T 100

Office Dynamics

OCTOBER 9, 2018

Share Ground Transportation: Sharing a taxi or town car with other attendees from your organization may be a cost-effective alternative. Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Remain calm.

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

The Small Business Blog

AUGUST 15, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 19, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2009 2006 100

The Small Business Blog

AUGUST 23, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2006 2009 100

The Small Business Blog

OCTOBER 18, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Buy second hand.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

OCTOBER 25, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2009 2006 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 Suppliers 2008 2009 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 Suppliers 2008 2009 100

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?

Customer Service 100

Customer Service Social Media Phones AT&T 100

Small Business CEO

JULY 1, 2011

One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Don’t have a lot of time or money, or you simply aren’t sure how to get started? Make Contact Easy and Consistent.

Customer Service 40

Customer Service Time Zones AT&T Expenses 40

Service Untitled

NOVEMBER 8, 2013

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.

Customer Service 40

Customer Service Credit Card 2005 Social Media 40

Service Untitled

NOVEMBER 19, 2013

In the world of social media, where consumers publicly speak out against poor customer service, it has been estimated that U.S. businesses can lose $60 billion in future sales of goods and services. A recent report from a cloud contact provider stated 85% of consumers retaliate against a company with bad customer service.

Customer Service 40

Customer Service Social Media Purchasing AT&T 40

Service Untitled

MARCH 10, 2014

Perhaps one of the best known Zappos’ customer experiences happened in December 2012 when a conversation between a team member and a customer lasted 10.5 The customer did reportedly purchase a pair of Ugg boots. Culture Customer Satisfaction Customer Service Employees Little Things, Big Differences'

Customer Service 40

Customer Service 2012 2007 Phones 40

Stephanie LH Calahan

SEPTEMBER 10, 2011

  I'll contact you via phone (no charge) and we'll talk about what your current challenges are.  What is the cost to you for you to do nothing? .  If you have been thinking about getting your office under control, we should talk this week.  Get exposure to new organizing tools to help you stay on rack.

Filing 100

Filing Legal Customer Service Stress 100

Small Business CEO

JULY 20, 2012

Call answering services can be a great, cost-effective way to enhance your customer service without taking on a full-time staff member. A phone call is likely to be your clients’ first interaction with your company, so it’s important that you choose the right service for your business.

Customer Service 40

Customer Service Legal Phones UPS 40

Allwork

MARCH 13, 2024

Lower costs and untapped markets in rural areas enable cost-effective operations for coworking spaces, providing economic and community growth through supporting niche industries and fostering local connections.

Collaborate 290

Collaborate 2024 2015 Customer Service 290

The Small Business Blog

AUGUST 8, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2006 2009 100

Practically Perfect PA

JULY 15, 2015

The airline emergency and customer service numbers. If your Director has a smart phone or tablet then do make use of online city guide apps. A lot of the apps are free or only cost a few pounds. The telephone number and address for the local embassy office. I also let the hotel know if the Director will be arriving late.

Travel 100

Travel Suppliers Attire Dropbox 100

Service Untitled

MAY 19, 2011

Unfortunately, when it comes to telecommunications, most of us are still somewhat limited as to our choices, but still that is absolutely no excuse for poor customer service. Two days ago I called AT&T to order two new land line phones for my new home. So what is the great debate how to handle customer complaints?

Customer Service 40

Customer Service AT&T Phones Training 40

The Small Business Blog

MAY 23, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2006 2009 100

The Small Business Blog

FEBRUARY 21, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 21, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

MAY 18, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’?

2007 100

2007 2008 2006 2009 100

Practically Perfect PA

OCTOBER 19, 2014

After a few hours of sightseeing I got the phone call and headed back to the hotel to check out my room. The problem was that these cocktails cost upwards of €25 each and they were awful. Quite simply breakfast at the Swissôtel Métropole was some of the worst customer service I have ever experienced.

Expenses 100

Expenses 2014 AT&T Restaurants 100

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Practically Perfect PA

NOVEMBER 17, 2011

The airline emergency and customer service numbers. If your Director has a smart phone or tablet then do make use of online city guide apps. A lot of the apps are free or only cost a few pounds. The telephone number and address for the local embassy office. I also let the hotel know if the Director will be arriving late.

Travel 100

Travel Dropbox Attire Time Zones 100

The Small Business Blog

MARCH 24, 2010

Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Not policy.

Budget 100

Budget 2010 2007 2008 100