Company Customer Service Expenses Phones 
Tips From T. Marie
JANUARY 20, 2015
I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.
Success
JUNE 26, 2023
There’s no guarantee that you’ll save hundreds of dollars by switching companies, but there are some things you can do to save money on car insurance. The price for car insurance can vary from company to company, but several factors can influence your rates , no matter which insurance company you choose.
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Service Untitled
JULY 31, 2012
Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.
Service Untitled
MAY 23, 2011
Projecting the right attitude when delivering exceptional customer service makes a big difference. When I do business with someone, I am going to remember that company by how well I was treated, how the people who served the company treated me, and how well the company fulfilled my needs or my wishes.
Service Untitled
SEPTEMBER 16, 2013
This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?
Service Untitled
SEPTEMBER 21, 2011
Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Not only does customer service suffer, but the stress and pressure on an agent has an effect on job performance.
Service Untitled
NOVEMBER 16, 2010
and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.
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