Practically Perfect PA

NOVEMBER 11, 2013

Research all channels to market, competitors, growth areas and social media opportunities. Develop the 2014 content marketing strategy in line with business activities and the 2014 events calendar. The methodology and any training for staff to be completed by Q2. The first large commercial event is in July 2014.

2014 100

2014 Assertiveness Travel Suppliers 100

Practically Perfect PA

NOVEMBER 11, 2013

Research all channels to market, competitors, growth areas and social media opportunities. Develop the 2014 content marketing strategy in line with business activities and the 2014 events calendar. The methodology and any training for staff to be completed by Q2. The first large commercial event is in July 2014.

2014 100

2014 Assertiveness Travel Suppliers 100

Practically Perfect PA

NOVEMBER 11, 2013

Research all channels to market, competitors, growth areas and social media opportunities. Develop the 2014 content marketing strategy in line with business activities and the 2014 events calendar. The methodology and any training for staff to be completed by Q2. The first large commercial event is in July 2014.

2014 100

2014 Assertiveness Travel Suppliers 100

Make or Break Moments

MARCH 12, 2010

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. So I focus on work. Except, guess what?? Except here’s the rub.

Social Media 100

Social Media Customer Service 2009 2008 100

Andrea Kalli

MAY 11, 2010

By providing you with an email address contact unique to your account, the Facebook crew has given you the freedom to update your presence from anywhere with email access including most modern mobile phones. You can even have a link sent to your phone that makes logging into Facebook Mobile a one click trick.

Facebook 100

Facebook Networking Social Media Microsoft Outlook 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 10, 2010

Do your employees understand the concept of building relationships with each person that comes in the door or calls on the phone? If you were to create a Customer Relationship Experience rather than a Customer Service Experience – how would they look different? Or would they? Share your tips for success here.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

The book is divided into ten categories: Greeting Customer-Focused Involve Associates Involve Customers Make it Easy Make it Right Offer Value Phone Conversations Say Thanks Be Visible Each section offers quick and easy-to-implement suggestions for ways to put customers first in your business.

Customer Service 100

Customer Service 2009 2010 2008 100

Andrea Kalli

MARCH 26, 2010

I convinced him that this is the perfect time to document his story, his preparation, and his biking adventure through a blog, social media, and his mobile phone. He’s doesn’t have a super-fancy, whama-jama mobile phone, just a $20 Nokia. Even the phone number is a toll free one.

Social Media 100

Social Media Twitter Facebook Phones 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Well, when it comes to social media or technology my first stop is to the source: Mashable. Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

Jay Izenman • This is it, Answer the phone!! There is no better thing to build a customer relationship then answering the phone, getting back to people and just making them feel wanted as a customer. If you don’t talk to your customers, you will have nothing to build.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

I take advantage of the caller ID on my phone to greet my customers by name rather than with my standard “Thank you for calling AllWrite Ink , how may I help you.&# Instead – with joy in my voice and a smile on my face – “Hi Chris! The swimming instructor knows my name too and makes you feel at home; like family.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

SEPTEMBER 21, 2010

Most businesses are relatively open to assistance when they are not pushed to purchase, and an intelligent phone marketing campaign can bring in valuable new clients. No business likes the salesman that wanders into the office, and you will do yourself a favor by not being that person. Start a company promotional blog. Andrea I know, I know.it

Social Media 100

Social Media Purchasing Microsoft Outlook Promotion 100

Make or Break Moments

AUGUST 27, 2010

They’d found me on the Internet and wondered if I would come and conduct training for their call center employees. The step-by-step instructions for how you do what you do so that someone could walk in off the street – read the manual – and continue your business operations without missing a beat.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. She was looking for patterns. We need to do the same thing with our customers. Customer complaints are another great place to look for patterns.

Customer Service 100

Customer Service 2009 2008 2010 100

Musings of a High-Level Executive Assistant

JULY 20, 2015

Be a ninja Whenever I go into people’s offices, I try to train them to understand that if I need them, I wait in the doorway until they see me or acknowledge me so I can ask them a question. Use your cell phone alarm Chances are, you use your calendar to remind you about meetings and any important events. This is part 6.

Calendars 40

Calendars Fax Phones Email 40

Andrea Kalli

MAY 6, 2010

It’s a lot quicker than fielding phone calls for each and every question or even replying to email. I Recommend These Premium Biz Resources "I cant say enough great things about the Certified Internet Marketing and the Social Media Marketing Specialist programs through VAClassroom. They will change your business!"

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. I’ll never know if I don’t pick up the phone and ask. No change.

Customer Service 100

Customer Service 2009 2008 2010 100

Virtual Moxie

MAY 31, 2011

You’re in social media, blogging in at least two places, guesting on talk shows, coaching, leading classes and retreats, speaking at telesummits, reworking your entire virtual training program, writing a BOOK, and I want to know how you do it. I calendar (in Outlook) everything during my work day (generally 8a-6p, M-R).

Calendars 100

Calendars Filing Keyboards Travel 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. You could always spend more time networking on Social Media sites.

2008 100

2008 2004 Social Media Phones 100

Loosely Speaking

AUGUST 6, 2009

Location: Candy and Doreen will be joining us from remote locations and the session will be accessible by either long distance phone and/or computer, headset and wifi connection. Participants will either use a conference call or other online meeting room to attend, so computer and/or phone access will be necessary.

2009 100

2009 Agenda Social Media Phones 100

Andrea Kalli

AUGUST 17, 2010

Fortunately for me, he called the phone number I have listed on my website and left me a message. New WishList Member Training and Certification Course – Deadline Approaching! After several attempts, clicking the Send button continued to produced the following message to the sender, “Failed to send your message.

Forms 100

Forms Social Media Facebook Microsoft Outlook 100

Stephanie LH Calahan

MAY 13, 2011

" That is what I heard from her as we were talking on the phone.              Peter Coombs FRONTLINE Training & Consulting. My smartphone empowers me to conduct my business better because: > I can communicate whilst on the move, e.g. voice, text & social media updates. >

Credit Card 100

Credit Card Google Docs Dropbox Filing 100

Loosely Speaking

JULY 10, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Roundup #5 Prescott Style Friday, July 10, 2009 at 2:26 pm // By: ktcosmos // Category: Virtual Assistant Resources A recent meeting with local VA bud Tara Fort , owner of Versatility4u.com , generated a list of resources you may want to review. Get Loosely Speaking Products.

2009 100

2009 Social Media 2004 AT&T 100

Musings of a High-Level Executive Assistant

AUGUST 7, 2012

Now's a great time to set a foundation and train your executive (if they are willing and learn to trust you) so a precedent can be set. Try to set up the communication of the office so your boss checks their own emails and responds, but you are in charge of all the mtg coordination, phones, and anything that happens in the office.

Holidays 40

Holidays Calendars Credit Card Restaurants 40

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. Thanks to Peter Coombs of FRONTLINE Training & Consulting. From Clutter To Actionable Information. A pile of business cards is simply clutter.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Productivityist

SEPTEMBER 28, 2015

I know it may feel radical to turn off all notifications on your computer, phone, or your Apple Watch. The first desktop is where my calendar and time tracking app resides. This way, you’ll train yourself that when you sit behind a certain device. Turn off All Notifications. What if I get a Facebook message? Conclusion.

Facebook 40

Facebook Filing Social Media AT&T 40

Laughing all the Way to Work

SEPTEMBER 18, 2009

.© Copyright Patricia Robb 2010 18 September, 2009 Atlanta, Georgia: The City that Smiles I recently arrived in Atlanta, Georgia to attend OfficeArrow s Lift Summit on Social Media. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. Posted by Patricia Robb at 2:15 PM Labels: Administrative Assistant , administrative professional , Lift Summit , OfficeArrow , social media Reactions: 4comments: Janellsaid.

Fax 100

Fax Time Zones IAAP 2009 100

The Small Business Blog

OCTOBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

2007 2008 2009 2010 100

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. If you are conversing on line or over the phone – put aside distractions. Please and Thank you are very appropriate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

FEBRUARY 16, 2010

As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? So I call the local bookstore, The Learned Owl.

Learning 100

Learning Customer Service 2009 2008 100

Stephanie LH Calahan

DECEMBER 10, 2010

  I hear it from my clients and workshop participants as well as my connections on social media sights.  Use the notebook for everything you want to keep track of: to do lists, grocery lists, client meetings, phone calls, dreams and goals. Thanks to Peter Coombs of FRONTLINE Training & Consulting 8.

AT&T 100

AT&T Calendars Social Media Stress 100

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. What you were really offering them was SALES.&# “How do you figure?,&# man, sometimes I’m dense. Words People Read.&# “Nope. You are offering them sales.

Customer Service 100

Customer Service 2009 2008 2005 100