Allwork
APRIL 22, 2024
Mike Sullivan explores how to ensure price consistency and compliance through a pricing policy, such as a MAP policy. One strategy is to use a MAP (Minimum Advertised Price) policy. A MAP policy outlines the minimum price at which aggregators can advertise your products. Put yourself in your buyers’ shoes.
Customers Rock!
OCTOBER 18, 2011
Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. But are companies getting it?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Success
JANUARY 9, 2023
He wrote a book about ways people lose in business entitled The Ten Commandments for Business Failure. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No. The average dissatisfied customer tells seven others of their dissatisfaction.
Customers Rock!
JUNE 26, 2011
Unable to do that due to the aforementioned company policy (and with no other potential trips on the horizon), my friend lost his accrued points (and a future flight to Europe). This is most likely intended to help the airline stay top-of-mind with the customer and gently encourage them to book their next flight with the airline.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
Service Untitled
OCTOBER 2, 2012
It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.
Expert insights. Personalized for you.
264 
Let's personalize your content