Books Credit Card Customer Service Policies 
Customers Rock!
JUNE 26, 2011
He even has a credit card linked to that account to help accrue points. Unable to do that due to the aforementioned company policy (and with no other potential trips on the horizon), my friend lost his accrued points (and a future flight to Europe). What do your marketing communications say about your company?
Service Untitled
JUNE 25, 2012
In one of the most successful self-help books, The 7 Habits of Highly Effective People , author Stephen Covey identifies the elements truly effective people use regularly as tools towards their success. Might we just build trust and more satisfied customers by getting back to basics, and using proven methods of success?
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Service Untitled
NOVEMBER 22, 2011
Consumer Reports does qualify their list as neither an approval or disapproval of an organization as a whole, but Tod Marks, the senior editor and resident shopping expert states it is about “specific policies regarded as customer friendly.” photo credit: kholkute.
Office Organization Success
NOVEMBER 24, 2014
3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.
Make or Break Moments
SEPTEMBER 3, 2010
It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s prefers customers who pay with credit cards Or perhaps Claire’s only wants you to spend LESS than $40 It is better to receive two bad $40 checks than one $75 bad check Gosh. Sounds like a personal problem.
Office Organization Success
AUGUST 17, 2009
Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. Credit Card Authorization Form: you want to get paid, right?
Stephanie LH Calahan
APRIL 27, 2011
Co-mingling is when your personal and business finances are mixed--either through a bank account or credit card. In addition, a strong financial process will ensure that you have the ability to know if you are profitable and which services/products to continue or stop. 5 - Technology.
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