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7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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What Is Professional Development? We Unpack the Essentials

Success

It encompasses a broad spectrum of activities including online courses, mentorships and even top personal development books to assist you on your journey. Learning new skills is paramount to success. Continual learning is no longer an added effort but required to remain relevant in nearly any field.

Skills 311
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6 Benefits Of Embracing AI In Your Coworking Space

Allwork

AI software can help coworking spaces track bookings, report problems, and easily provide credit/refunds to customers. Personalizing communication and utilizing AI can help create a more streamlined process for customer service and operations. This will improve both customer service and customer retention.

Budget 321
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Workplace Hospitality: The New Vertical On The Horizon For Coworking

Allwork

Coworking spaces are increasingly aligning with the hospitality industry rather than traditional real estate, focusing on service and experience rather than just property transactions. I did some research on Elon Musk as part of my graduate certificate in foresight and I learned that he was working on changing the atmosphere of Mars.

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Why Is It Important To Enforce Your Pricing, Everywhere?

Allwork

Learn more about FTC pricing here. If you experience inconsistency in price even before you book a tour or buy a plan, what other inconsistencies can you expect further down the line? It also means that to differentiate themselves, aggregators will need to focus on some other value-added service, such as customer service.

Policies 290
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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.