Office Dynamics

Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Their importance hasn’t diminished in our modern world of text messages, e-mails, and online chats. What exactly am I talking about?

The Assistant as a “Center of Influence”

Office Dynamics

I created the above visual as an image of the ideal situation between an executive and their assistant, especially when it comes to communication. Because of all the technology today, assistants have a very hard time staying “in the loop.”

2019 242

Executive Assistants –Developing Your “Wow” Factor

Office Dynamics

Some executive assistants have it. Some executive assistants don’t. What is it, you ask? That intangible, invaluable “wow” factor. Here’s the good news: It’s a learnable trait! Anyone can develop their own unique wow factor.

2019 235

SURROUND yourself with a team of experts to make you and your organization SHINE!

Office Dynamics

A meeting planner by MY definition is the go-to person within an organization – be it corporate, association or otherwise – charged with the responsibility of planning and executing a meeting or special event.

2019 164

7 Tips to Managing Holiday and Work Stress

Office Dynamics

If you are like me, you are getting caught up in the holiday season plus a long list of To-Do items at work and home. I imagine you are starting to feel a little stressed and you are racing against the clock—December 25. Here are my tips: Breathe! Seriously.

2019 130

Too Many Meetings!! – Managing My Executives Calendar – Ask an Admin

Office Dynamics

Ask an Admin was created by Office Dynamics to help administrative professionals with their problems through the help of their peers. We don’t always have an answer to each individuals problem but we know some of you might. Please read the question and comment below. April M.

Successful Assistants Combine Left and Right Brain Thinking

Office Dynamics

Several years ago, I came up with Adminology. It was a formula for success for assistants. I still teach Adminology in our World Class Assistant™ certification and designation course because it never changes. Just bear with me as I explain this to you as it will all come together.

2019 219

What is a Meeting Planner Exactly?

Office Dynamics

A meeting planner by MY definition is the go-to person and should be a key member of the design (or planning) team within an organization — be it corporate, association or otherwise — charged with the responsibility of planning and executing a meeting or special event.

2019 219

Choosing the Best Administrative Assistant or Executive Assistant Conference

Office Dynamics

An administrative conference should feed your brain and soul!

2019 257

Hired as C Suite EA and role description reads like an Office Assistant – Ask an Admin

Office Dynamics

Heather Asks: Background: The majority of my career has been as an EA to a VP of Operations for a local Fortune 500 company. They “restructured” leaving my team with a job almost 2 yrs ago.

2019 130

Emotional Intelligence for Administrative Assistants

Office Dynamics

I have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day!

2019 216

Your Personal and Professional Brand Matters

Office Dynamics

Successful businesses around the world spend enormous amounts of time and money developing a brand that sets them apart and tells their story. Their marketing departments consider every little detail, from logos to font style, from signature colors to tone of communication.

2019 141

Why Certification and a Designation are Important for Executive and Administrative Assistants

Office Dynamics

Great administrators are known as those who do their best, work at the top of their game and who work like they are in a profession of choice. One of the strongest ways to send that message is when you choose to certify. Certification is a choice to complete a full program of study.

2019 219

Empowering Tips for the Administrative and Executive Assistant – Part 3

Office Dynamics

In part one of “ Empowering Tips ” I mentioned that the word Empower is not only the theme of the 26 th Annual Conference for Administrative Excellence , it is also used in a variety of situations and conversations.

2019 221

Conference for Administrative Assistants – How to Get Your Executive’s Approval

Office Dynamics

Most of the time assistants tell me they can’t attend our conference for administrative assistants or training because of budget cuts or not getting financial support. Sometimes it really is a budget issue. I understand that perfectly as a business owner and CEO.

2019 242

Creating an Administrative Professional Protocol Manual – Ask an Admin

Office Dynamics

Christine N. Asks: I’m finally getting around to creating my Administrative Professional Protocol Manual but I’m not sure if it should print everything out in a 3 ring binder (using dividers), using a One Note document, having it electronically in an online file or all of the above.

Set Healthy Boundaries at Work

Office Dynamics

An important component to self-management versus stress-management is to set healthy boundaries in the workplace. In this article what kind of boundaries and with whom.

2019 210

How to Develop a Strong EA Group in a Company – Ask an Admin

Office Dynamics

Ask an Admin was created by Office Dynamics to help administrative professionals with their problems through the help of their peers. We don’t always have an answer to each individuals problem but we know some of you might. Please read the question and comment below.

2019 209

Give Your Readers a Break—Pick One!

Office Dynamics

In wanting to cover many aspects of a topic, business writers sometimes throw down so many variables that readers have no way to gauge the importance of each. They feel weighed down trying! Look at these examples: The professor included and provided a methodology for continuing the effort.

2019 190

18 Books Every Administrative Assistant and Executive Assistant Should Read

Office Dynamics

Office Dynamics has put together a list of books for administrative assistants and executive assistants that will help you with your professional development and personal life.

2019 251

Calendar Management for Executive Assistants

Office Dynamics

Meetings, meeting, and more meetings! In spite of all the technology, meetings have not gone away.

How Can I Start a Group for Administrative Assistants? – Ask an Admin

Office Dynamics

Ask an Admin was created by Office Dynamics to help administrative professionals with their problems through the help of their peers. We don’t always have an answer to each individuals problem but we know some of you might. Please read the question and comment below. Emily K.

2019 193

Calling All Assistants—Secret to Building a Strategic Partnership

Office Dynamics

. For more than 15 years I have been teaching assistants how to build a strategic partnership with their executives. I especially spend a lot of time on this topic in my World Class Assistant™ designation course.

2019 208

9 Ways to Improve Your Organization Skills for Administrative Assistants

Office Dynamics

Organization skills for administrative assistants are one of the most valuable skills to have as an administrative assistant. Without the ability to organize your work and your resources, you could be twisting in the wind in no time.

2019 236

Time Management for the Modern Assistant

Office Dynamics

Year after year, one of the biggest struggles executive assistants report to me is effective time management. Let’s face it: your days are chaotic. You’re pulled in a million different directions, and many of you have multiple leaders to support.

2019 202

7 Ways Executives Can Improve Communicating with Their Assistants

Office Dynamics

I have been fortunate to gain a three-dimensional view of communication between executives and assistants: I was an assistant for 20 years thus understanding what I needed from my executive so I could be effective.

2019 141

Five Questions to Ask Before Saying “I’m Done” (Writing Tips)

Office Dynamics

Suppose you’re writing a sensitive email, article, or letter—one that’s extremely important in your world. The message must be as clear and concise as possible. Ask these five questions and follow the examples to make changes that will immediately improve your prose.

2019 205

Getting Things Done

Office Dynamics

Getting things done in the workplace is one of my favorite topics to speak on and write about. I have been passionate about this topic for 28 years.

2019 214

Do You Have an Internal Admin Site or Hold Lunch N Learns Where You Work?

Office Dynamics

Ask an Admin was created by Office Dynamics to help administrative professionals with their problems through the help of their peers. We don’t always have an answer to each individuals problem but we know some of you might. Please read the question and comment below.

2019 193

Managing Multiple Managers

Office Dynamics

Managing multiple managers can be daunting. But that is the norm today. 90% of administrative and executive assistants support more than 1 person. It is a luxury if you only support one executive or manager. I know some administrative assistants who support an entire department of 60.

Love What You Do

Office Dynamics

Last week Office Dynamics International turned 29! I can’t believe my company is 29 years old. It has not been an easy journey, especially since I started a niche business of specialized training for administrative professionals of every title, age, and experience level.

2019 207

Communicating In Style, With Style

Office Dynamics

The word communicate is derived from the Latin word, communis , meaning commonness. When we are communicating, we are trying to establish commonness with others.

2019 246

Does Word Order Matter? Think “Short to Long”

Office Dynamics

When polishing your sentences, pay attention to the nuances of word order. To my eye (and ear), placing “short” before “long” works best. This applies to both sentences and lists. Here’s a simple example: “He was well respected and loved in the academic community.”

2019 141

How to be the best Executive Assistant? Ask an Admin

Office Dynamics

Welcome to another question for Ask an Admin. This is where the executive assistant and administrative assistant can submit any question they have and their peers will answer the question based on their previous experience.

2019 242

Top 9 Communication Tips for Executive and Administrative Assistants

Office Dynamics

Establishing rapport is critical to attaining successful business and personal relationships. While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills.

2019 219

5 Must-Have Skills for Progressive Assistants From Joan’s book, Who Took My Pen… Again?

Office Dynamics

You are a top-performing, high-achieving administrative assistant who has accomplished much. You have the fundamentals down pat and even demonstrate advanced skill sets. So where do you go from here? What might be missing from your bag of skills?

2019 206

7 Tips for Administrative and Executive Assistants

Office Dynamics

Being an Administrative or Executive Assistant is not always a walk in the park. There is always a fire to be put out, there is the juggling of 9,000 different tasks, and sometimes you are an assistant to more than one executive or manager.

2018 264

Administrative Professionals Day 2019 – A Message from Dana

Office Dynamics

I recently received an email from Joan in her trademark professional encouraging style. I realize many of you received this email and maybe additional emails celebrating Administrative Professionals Day and our profession.

2019 216

Tips to Get Rid of Stress

Office Dynamics

Life is too short to let things get to you, but sometimes it happens. Sometimes things are going so fast and so much is happening we all of a sudden think, “Whoa, what just happened?”. Then comes the stress and we quickly become one of the “office dragons” that we don’t like very much.

Stress 240

What is the Difference Between an Administrative Conference and Administrative Training?

Office Dynamics

With the plethora of offerings for administrative training and development, there is also a lot of confusion. People are throwing around terminology that can be confusing to the purchaser.

2019 212

Administrative Assistants and Ongoing Status Updates

Office Dynamics

As administrative assistants and executive assistants, we all know there are a hundred moving parts in business. There is constant change, new projects and ideas, rework, barriers, coordinating multiple people and meetings, travel, and more.

2019 235

Teach Your Executive How to Work with You

Office Dynamics

Today, I thought I’d take a little different spin and share with you an excerpt from a chapter in my newest book for assistants, Joan’s Greatest Administrative Secrets Revealed. In my early days as a secretary I didn’t know how to teach my executives how to work with me or what I needed.

2019 229

6 Free Training Sources for Administrative and Executive Assistants

Office Dynamics

It is no secret that Joan Burge and the Office Dynamics team believes in continuous education and training so we wanted to provide you with several resources that give you access to free education and training. Educational Video Library.

2018 250