Musings of a High-Level Executive Assistant

SEPTEMBER 1, 2017

1) Call from your car or the parking lot and say you had a personal/medical emergency and that you need to go address that. 2) Or park your car, show up, check in with reception, and say you had a medical emergency and you need to leave. You can tell the receptionist or see if the hiring manager is around for 30 seconds.

Interviewing 40

Interviewing Medical ASAP Job Hunting 40

Service Untitled

FEBRUARY 17, 2011

Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. “I was on the phone with one of our long-time customers, and suddenly she was unable to respond to my questions. Good service valued over good food?

Customer Service 40

Customer Service Medical Phones Restaurants 40

Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

FEBRUARY 10, 2011

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. Customers deserve respect even if they are wrong.

Customer Service 40

Customer Service Credit Card Medical Gifts 40

The Shrink for Entrepreneurs

OCTOBER 12, 2015

Over the last two years, my company Commit Action has conducted over ten thousand one-on-one phone conversations with small business owners and entrepreneurs. We’ve worked with a professor of Neuroscience at Harvard Medical School. Almost 99% of entrepreneurs we surveyed are hugely dissatisfied by their progress.

Medical 40

Medical Phones Training Learning 40

Stephanie LH Calahan

FEBRUARY 26, 2010

This topic came back up the other day as I was working with an extremely successful medical professional.    A survey from the American Dietetic Association finds that 75 percent of office workers eat lunch at their desks as often as two or three times a week. Never skip [I'd pass out.] Why is that?

Medical 100

Medical Twitter Environment AT&T 100

Laughing all the Way to Work

MARCH 30, 2008

Working Better With Music According to a 2006 Spherion® Workplace Snapshot survey conducted by Harris Interactive®, "almost one-third (32 percent) of workers listen to music while working using an iPod, MP3 player or similar personal music device. Of those, 79 percent feel that doing so improves their job satisfaction and/or productivity."

Cubicle 100

Cubicle Medical 2006 Filing 100

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. The program claims a 75% accuracy rate.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

FEBRUARY 26, 2010

When I checked the employment page, I noted that employee benefits are comprehensive ranging from complete medical, dental coverage to pension, and disability benefits. Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service? You can leave a response , or trackback from your own site.

2010 40

2010 Customer Service Restaurants Etiquette 40

On The Job

JUNE 1, 2009

Hi, Anita, This post breaks my heart and I dont know if I have many answers other than to say if there were ever a time to start medicating, visualizing and doing yoga, this would be the time. We recently came out with a survey looking at the stress that those left behind after a layoff feel. June 3, 2009 4:54 PM Kate Lorenz said.

Stress 100

Stress 2009 Twitter Cubicle 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate.

Fax 100

Fax Time Zones IAAP 2009 100

Admin Awards

DECEMBER 1, 2021

Instead, use tools such as surveys to compile objective, honest data about what employees are thinking. For example, Nordberg says, you can go to your leader and say, “This is the data, and it’s not that great” or “Our survey shows 60% of our employees would not seek your counsel with problem solving.”

Administrative Professionals 40

Administrative Professionals AT&T Retirement Environment 40