Service Untitled

FEBRUARY 3, 2011

The one-day course will concentrate on finding ways to assist travelers rather than just blowing them off with a sigh of indifference. Training facilitators will help agents show their appreciation of customers and the money travelers spend. Agents should try to place themselves in the shoes of the traveler. Listen, ask, listen.

Customer Service 40

Customer Service Travel Medical Retirement 40

Small Business Labs

JUNE 14, 2010

Reports and Resources Intuit 2020 Research Report Todays Hobbyists are Tomorrows Hobbypreneurs Homepreneurs: A Vital Economic Force Research Brief - Small Business Credit Outlook The Economic Stimulus Package: Whats in it for Growing Businesses? Carolyn is leading the coworking study and Steve is a member of the project team.

Legal 100

Legal 2010 Retirement 2020 100

Laughing all the Way to Work

APRIL 5, 2010

Does your boss ever organize a meeting behind your back? That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. Mine does and it can cause problems with my scheduling.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 12, 2010

The Stevie® Awards is a prestigious award honouring the achievements and positive contributions of organizations and business people worldwide. The fact that they have a category for Support Staffer of the Year is recognition of the important role support staff play in any organization.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

APRIL 8, 2009

How often I have organized a conference or arranged a Board meeting and after all the organization and planning it goes off without a hitch. I like organizing and feel satisfied when everything comes together nicely, but it takes a lot of work to get there. Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

DECEMBER 19, 2009

© Copyright Patricia Robb 2010 19 December, 2009 Meetings Plus: Taking them offline I organize a lot of meetings in a day, week, month; heck, even into next year. I dont want to miss a step so always go through the checklist on the travel sheet. Lets enjoy our day together.© So how do I keep them all straight? vs. i.e.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 13, 2010

I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. I organize my desk so everything is within easy reach and makes sense to the way I like to work. I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Professional Assistant Blog

FEBRUARY 20, 2008

The Howard Hughes Medical Institute (HHMI) report that, “some 10 million American men – fully 7 percent of the male population – either cannot distinguish red from green, or see red and green differently from most people. Seeing Red Does it matter what colour of font you use in your e-mail? Watson Associates Inc.,

2008 100

2008 2007 Cubicle Fax 100

Service Untitled

JANUARY 17, 2011

Stressed employees have poor self-esteem and are absent more often which leads to higher medical and legal costs. Customer care isn’t accidental, and it’s an organization’s duty to promote harmonious, civil, and polite representatives. Of course ,we all agree that customers can be incredibly rude.

Customer Service 40

Customer Service AT&T Self Esteem Verizon 40

Laughing all the Way to Work

DECEMBER 17, 2008

Here are the top qualities that an assistant must have: Be organized. Can I say that again – BE ORGANIZED! An assistant’s job is to organize the boss and in order to do that we must be organized ourselves. .© Copyright Patricia Robb 2010 17 December, 2008 Anyone can be an Administrative Assistant, right?

Time Zones 100

Time Zones Filing IAAP 2008 100

Laughing all the Way to Work

FEBRUARY 14, 2009

Another time I wanted to try a career in the travel business. I love the planning, organizing and running around that goes into bringing a conference from a thought to a successful event. You wonder how we do it all between our personal and professional lives, but we manage and I think it has to do with the fact that we are organized.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? You should stay in the position for long enough to make what youve learned stick to be fair to yourself and the organization who hired you.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 16, 2010

The person sending out the request for the meeting and asking for dates would usually be considered the meeting organizer. If you are not the organizer, you still have a responsibility to provide available dates in a timely manner, set a reminder to make sure there is an agenda and if there isnt, email to ask for one.

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. .© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. As an Executive Assistant to a busy CEO, I have to organize my boss and I needed a bring-forward system to meet his needs.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

JANUARY 23, 2010

Another office raised almost $1,000 in a fundraising effort they organized. There was one particular group of orphan children that was brought to our attention by a Canadian news reporter. He raised over $1,000. The old adage `every little bit helps`, really does. All they want is to be taken care of and be loved by someone.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. Follow up with the meeting organizer to request agenda and/or meeting materials, pre-reading, etc. If outside the city, make travel arrangements: are flights required, train or will he or she be driving.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

JULY 16, 2010

Manage: Consider these points as you organize your workload. It reduces confusion by improving organization and leaves your work space clean. Check: Are you prioritizing tasks correctly? Be sure to include call-back windows if you leave a message so you won’t be interrupted while working on an important task.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 10, 2008

The argument could be said that the role of the assistant is to assist and keep your boss organized so we shouldnt complain when we have to do it. I have found the best way to cope is to keep yourself organized. Keep an organized filing system and file list. Sometimes bringing the situation to their attention may help.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

SEPTEMBER 6, 2008

© Copyright Patricia Robb 2010 6 September, 2008 Going Checklist Crazy I am organizing a Board meeting and I have checklists and to-do lists coming out of my ears. Being organized helps de-clutter any task and makes it more manageable and doable. Using a Bring-Forward System to Help Organize Your. 23, 1 p.m. .

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 11, 2009

There are some assistants however who enjoy the organizing and the business of being an administrative or executive assistant and they are good at their job and get great satisfaction in what they do. They dont want to change their career and that is all right too. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

APRIL 10, 2009

I find the best way for me to keep my Inbox organized is to immediately deal with the e-mail when it arrives. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Laughing all the Way to Work

OCTOBER 4, 2008

The head of your organization can often set the tone for how the rest of the office functions. Everyone helping each other and working together to achieve the goals of the organization. Even though you may have someone in your office that is like this, that does not mean you have to become involved.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 17, 2010

Now that I knew what was taking the time, I could do something about it and make adjustments to organize my day better. Keep your desk organized with a place for everything. I went to my boss with my newfound knowledge and she arranged to get me some new technology to make transcribing voicemails less time consuming.

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 13, 2009

In some organizations raises are tied to how well you do and it is also a record that is kept on your personnel file. I would love to take some courses but being out in the west it is hard because most of them are located in Toronto and travel is a hard one to sell for my position.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 9, 2010

If I deal with someone and can see that they have organized something well, I will make sure to ask them about it. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 13, 2008

The office party can be a good time for some networking with the different people in your organization. RSVP If you are not able to attend the party, it is always a good idea to let the organizer know and your boss. So why bother going? You may also come to understand your co-workers better and find common interests.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

Each organization we work for will have their own acronyms that we have to get familiar with fairly quickly if you want to know what they are talking about. And who bothers writing out the words e-mail, TV, ASAP or FYI when everyone will know what you mean anyway? Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

AUGUST 8, 2009

Is everything organized and in the proper place so when you need it you can just grab it? I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. What about your work space?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

Using a Bring-Forward System to Help Organize Your. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Why I love my job?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 12, 2009

If he is travelling, I send it by e-mail, but it has been my experience that I will get better results with a face-to-face meeting. If the letterhead has the name of the organization on it you do not have to repeat it again under the name and title, unless that is your boss’s preference. Do not rely solely on Spell Check.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

I also had a reception to organize and I am never sure how many appetizers to order for everyone and normally go by what the hotel staff tell me I need, but I noticed there is always so much food left over that I tried something different this time. What a relief -- that was the best lunch I ever had.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

If a conference comes up and they are looking for someone to do the registration, we can step in and do that or we can organize it from start to finish. Our job is not just one thing, but many different tasks and it changes every day. If someone is needed at the Reception Desk to greet guests and take calls, we can easily step in.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

OCTOBER 4, 2009

Show your boss that you want to contribute to their success and to the organization. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Its worth trying to work it out.

Management 100

Management Time Zones IAAP International 100

Laughing all the Way to Work

MARCH 15, 2009

© Copyright Patricia Robb 2010 15 March, 2009 When you need it later: The Bring-Forward System My boss likes me to keep him organized and the way I do that is to have a system to bring forward items, which I then bring to his attention when he needs to see it. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JULY 11, 2009

Check out some of the sites and organizations and see which you would find to be most useful. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. I understand!

IAAP 100

IAAP Time Zones Administrative Professionals International 100

Laughing all the Way to Work

JULY 5, 2009

I find talking it over with a friend can be a good way to organize your thoughts. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100