article thumbnail

What Makes Good Customer Service?

Success

It’s a key component in learning to love sales and service. Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Adequate training is critical. And digital technologies offer an array of choices to implement.

article thumbnail

What Is a Good NPS Score?

Success

Although SMS, email or a pop-up assistant/live chat provide value on your digital page, many consumers prefer to browse and learn on their own. Be sure to include a FAQ page based on the questions your clients ask most. And if that seems like a lot, it must also cater to consumers who prefer self-service. Team Commitment to NPS.

Promotion 254
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Home Office Hacks That Will Help You Get Organized

Productivity Bits

You can get creative with the setup since it will depend on the location of your electrical outlets, but for maximum value, opt for a location away from your desk so that you won’t be tempted to check your phone as often. Kelly Smith is Content Manager at Career FAQs , Australia’s leading portal on online learning and career resources.

article thumbnail

What Would They Do Without the Administrative Assistant?

Office Dynamics

It could be as simple as outlining your daily duties, listing common business contacts (name, postal addresses, phone numbers, e-mail addresses), noting important issues you keep an eye on… The basics all captured on a few sheets of paper or less. What did I have to learn? Creating an Administrative Desk Reference Guide.

article thumbnail

11 Halos - Part 3 (reporting & fans)

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos – Part 3 (reporting & fans) Friday, June 19, 2009 at 4:19 pm // By: // Category: Baseball Today, he drove to Tempe, to the Angels Tempe Diablo Stadium to report. Received equipment, signed up for his new insurance program (yeah!), Katella Ave.

Temping 100
article thumbnail

Check Sheet – Why Use a Check Sheet?

Service Untitled

By tracking the frequency of an occurrence, an organization can learn about a process. In this example, the human resource generalist is tracking the kinds of phone calls she receives regarding benefits and payroll. This information can then be used to develop a FAQ list, updating the employee manual and/or additional benefit training.

Payroll 40
article thumbnail

Blog Action Day 2008

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Blog Action Day 2008 Wednesday, October 15, 2008 at 1:00 am // By: ktcosmos // Category: Blogging As a participant in Blog Action Day 2008, I asked everyone I know for information on programs (actual or planned) which combat poverty.

2008 100