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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. The Spotify Self Help page serves as an excellent example of getting self-help right. Similar to customer feedback forms, it also allows you to learn about your clients’ unmet needs. Surprise customers with a gift. Invite customer feedback.

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Culturally Diverse Workforces Require Bespoke Mental Health Support

Allwork

ethnic minorities can encounter specific challenges that cause mental health inequalities; for example, cultural stigma, language barriers, less awareness around mental health issues, and a lack of culturally-sensitive interventions. The role of employers in promoting positive mental health for all should not be underestimated.

Health 246
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Chart Your Path To Leadership: 8 Proven Steps To Build Your Professional Credibility

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Workplace credibility refers to the perception of trustworthiness, expertise, and reliability that others have toward an individual — which must be built on a foundation of consistent actions, effective communication, and ethical behavior. Lead by example: Display integrity, professionalism, and ethical behavior in all interactions.

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What’s In It For Me? Why It’s Crucial To Give Your Employees A Return-on-Commute

Allwork

The ROC refers to the value or benefits employees derive from their journey to and from the physical workplace rather than working from home or a third space. Another critical aspect of promoting flexibility involves rethinking in-office attendance policies.

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People become dysfunctional in the face of restrictive management controls

Workplace Insight

These responses might be observed through what the researchers call ‘workplace deviance’ – for example absenteeism, reducing effort, daydreaming, taking longer breaks – and turning a blind eye, also referred to as ‘deliberate ignorance’ by the research team from the UK and Spain.

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People are more likely to accept advice from an AI animal, if the idea fits the species

Workplace Insight

People are more accepting of advice from an AI in animal form if the idea seems to them to fit the species, such as running advice from a whippet, according to new research from UCD Michael Smurfit Graduate Business School (UCD Smurfit School), HEC Montréal, and Nottingham University Business School China (NUBS China).

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Experts Predict 2023 Will Be the Year of ‘Quiet Hiring’—Here’s What to Expect

Success

This can lead to raises and promotions for those overachievers, and less of a cost burden on the company to onboard a new team member. For example, Lim says we saw this in August 2022 when the Australian airline Qantas asked for 100 volunteers from its pool of senior executives to work as baggage handlers to combat the labor shortage.

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