Office Dynamics

APRIL 18, 2015

Sign up today and you’ll receive: Admission to the live event with Joan on May 7 at 10 a.m. A powerful affirmation that will help you approach setbacks with a sense of grace and empowerment—so you never again cower at life’s challenges. Stop letting the “busyness” of life run the show. Step into your BIG and bold life NOW. Pacific Time.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals 2015 100

On The Job

SEPTEMBER 28, 2010

I've written about this before, but it seems to be an issue that comes up again and again. Tags: Acing the Interview workplace etiquette hugging hugging in workplace stress in workplace career advice Anita Bruzzese. I got into a conversation recently about how "chummy" people should be with one another at work.

Etiquette 100

Etiquette Interviewing 2009 Stress 100

Service Untitled

JANUARY 28, 2014

If employees are able to work from home using remote devices, it maintains stability of the business as well as an important morale booster in times of stress for both employers and employees. Angry Customers Customer Service Employees Etiquette Little Things, Big Differences Proactive'

Customer Service 40

Customer Service UPS Etiquette Policies 40

Office Dynamics

JUNE 27, 2016

Switch it up! Bonus Video about Webinar Etiquette by Joan Burge. In our office, there are a few people who are warmer than the rest of us and though we keep the air conditioning running, they have a little fan on their desk to stay comfortable. It’s the perfect answer! Keep a cool attitude. Step away from your work.

Temping 183

Temping Etiquette Clothes Travel 183

Office Dynamics

JULY 21, 2016

Strategies for communicating with your executive to reduce stress for everyone—including you! I signed up for the waitlist for TRAVO Preferred. How do I sign up for the waitlist to TRAVO Preferred. Sign up right here, using the survey link: https://www. We plan to slowly roll-out TRAVO Preferred.

Travel 100

Travel Administrative Professionals Agencies International 100

Laughing all the Way to Work

MAY 5, 2008

In one interview I went on it was stressed that they were looking for someone who had excellent communication skills, a great telephone manner and someone who was easy to get along with. Tags: importance of good communication client relationships professional assisstant telephone etiquette Administrative Assistant.

Etiquette 100

Etiquette Stress Confidence Interviewing 100

On The Job

JULY 10, 2013

After a long day of business on the road, I have been known to hole up in my hotel room and have room service deliver a hot fudge sundae while I watch a marathon of "International House Hunters." All I have to do is show up, smell good and be nice," she says. You''re in there, blowing off some stress and staying healthy," she says. "I''ve

Travel 100

Travel Networking Business Cards Etiquette 100

Office Dynamics

MARCH 17, 2017

People look up to them and listen when they speak. Others can pick up on things that are subtly hidden in your voice. They lose all perspective and let their stress filter into every interaction and behavior. They know how to make intelligent decisions on-the-spot. In short, they possess abilities that make others say, “Wow!”.

Administrative Professionals 183

Administrative Professionals 2017 Skills Training 183

On The Job

AUGUST 25, 2011

Up to 70 percent of working adults say they've been bullied at some point in their working lives, and 53 percent to 71 percent of the bullies are in management positions, Civility Partners LLC says. I just think it opens up a whole can of worms," he says. It begins to blur the objectivity of those involved.

2003 100

2003 Etiquette Training Email 100

Eat Your Career

AUGUST 22, 2012

Communicating professionally is an essential part of workplace etiquette. It can be difficult to keep your emotions in check , especially when things are busy and stressful. If people are taking advantage of you or walking on you, speak up for yourself. Are you communicating professionally? Take this quiz and find out!

Gossip 100

Gossip PDF Etiquette Skills 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! When you know you’re ready to leave, it can be hard to put up with those everyday irritations.

2010 100

2010 Stress Resume Cover Letter 100

Eat Your Career

NOVEMBER 8, 2010

I know so many amazing professionals who often tell me that speaking up at work is a challenge. When you have something important to say that you believe adds value, that’s the time to speak up. There are appropriate times and places for speaking up just as there are inappropriate ones. Back It Up. Time and Place.

Assertiveness 100

Assertiveness Etiquette Environment Confidence 100

Professional Assistant Blog

MARCH 10, 2008

In my weekly recap last Friday I pointed out a Lifehack.org article arguing that the current climate for hyper-productivity isn’t all it’s cracked up to be. Then yesterday I came across a similar post , claiming that the pursuit of productivity has ended up out of control. It’s understandable this has come about.

2008 100

2008 Cubicle 2007 Google Docs 100

On The Job

JANUARY 5, 2009

Everyone here knows that you are such a suck-up to the boss because you're too insecure to speak up for yourself. Smith , an etiquette expert says: "Imagine the words bouncing off of you and rolling onto the floor. Many of us grow up with certain habit patterns ingrained in us that we owe to our families of origin.

Etiquette 100

Etiquette Stress Interviewing Forms 100

Professional Assistant Blog

FEBRUARY 25, 2008

Leadership potential is quite different, since you can move up within the company quite quickly, as opposed to a smaller firm, where it might be family run. You don’t want to end up looking for another job. Trust me, it can be very stressful!

2008 100

2008 Cubicle Google Docs 2007 100

Stephanie LH Calahan

MARCH 25, 2011

.  A while back I wrote How to Waste Time and Lose Money Networking where I shared that follow up is the most important step to networking.    But, how do you make sure to organize all of those business cards so that you CAN do the right FOLLOW UP?   :-). Business Card Binder. Great system that works!

Business Cards 100

Business Cards Networking ASAP Etiquette 100

On The Job

MAY 21, 2009

Still, I dont think any college student needs to just throw his or her hands up in despair and expect to be unemployed upon graduation. Take an etiquette class. Also, I cant stress enough the value of internships. Thats why I think theyve got to start with the basics: learning how to speak up and speak for themselves.

2009 100

2009 Etiquette Interviewing Networking 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan continued, “When we think about our future, we need to think like immigrants so that we can create a better future for ourselves and the next generation coming up.” “But This is what we are up against, but we can be proactive.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Joan continued, “When we think about our future, we need to think like immigrants so that we can create a better future for ourselves and the next generation coming up.” “But This is what we are up against, but we can be proactive.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Laughing all the Way to Work

MARCH 20, 2010

It works well when it is a co-worker who sits closest to you, but depending on how your office is set up that might not be possible. She had to set up an away voicemail message and fortunately had kept a script of what her away message usually said, She worked for a doctor so it was important that the proper referral numbers were given.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JULY 26, 2010

We had been riding our horses, and she kept complaining of abdominal pains, so I ended up driving her to the hospital and staying with her until she was admitted and her family arrived. It stresses the importance of a strong relationship between patients and health care providers. That was the plastic pitcher and one plastic cup!

Customer Service 40

Customer Service Medical Health Etiquette 40

Professional Assistant Blog

MARCH 6, 2008

First of all Ive worked for an organization as an admin asst for years and during this time I have seen many co-workers leave and have had to put up with a lot. Did you take it up each level all the way to the top? Lifes too short to stress out! You mentioned that youve spoken to your supervisor, HR, etc.

Gossip 100

Gossip 2008 Cubicle 2007 100

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. By using the template I was able to accomplish everything with enough time to change, touch up my make up and hair and then off to the next event.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

OCTOBER 13, 2010

It all figures into the equation, and customer service is right up there with quality.&# The poll summed up the report by stating; “Be familiar and reliable. In a stressful time, consumers will spend discretionary money on experiences they know they will enjoy.&# That’s what keeps all of us coming back.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Stephanie LH Calahan

APRIL 12, 2010

Main | Your Etiquette Practice Could be Killing Your Productivity » 5 Easy Ways Kick-Start Your Daily Personal Productivity As you search for your ultimate personal productivity blueprint, don't forget to think about how you get going in the morning.  Productive & Organized Home Contribute to P&O!     3. . 

Networking 100

Networking Goals Twitter Environment 100

Laughing all the Way to Work

JANUARY 31, 2010

No, its not e-cards (I am not a fan of e-cards as one more e-mail cluttering up my Inbox is not a welcome thing), but these are actual hard copy cards that you can customize and send out with your own special message. I sent another assistant a comical card about being stressed out at work. 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 16, 2010

Good time management skills can help reduce confusion, stress, and even workload levels, so there are many benefits to making sure that time is well spent. Check: Is your software high-functioning and up-to-date? ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

FEBRUARY 26, 2010

Panera’s attitude towards their employees can only stress the importance of employee satisfaction delivering and contributing to customer satisfaction. When the general restaurant traffic has decreased nationally by 4%; Panera boasts that their business has increased by 2%. It certainly seems the Panera “way&# is a success.

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

MAY 27, 2010

Cogito Health uses similar programs to diagnose depression, drug compliance and post traumatic stress. It does this by separating frequencies and qualities of the person’s voice through wave length intensity and modulation which is the pattern of pitch changes in connected speech. The program claims a 75% accuracy rate.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Office Dynamics

NOVEMBER 23, 2015

Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Joan will be sharing personal insights and helpful guidance for setting yourself up for success in 2016. It’s hard to believe another year is nearly over.

2015 100

2015 2016 Holidays Administrative Professionals 100

Service Untitled

AUGUST 10, 2010

According to the recent news reports, the flight attendant had years of experience, and had been dealing with a personal stressful situation, but he let the customer make the problem personal, took the bait and from that point on, there was no winning. The focus should have been kept on the problem; not the person or the conversation.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Office Dynamics

NOVEMBER 19, 2015

If you haven’t already subscribed for this weekly pick-you-up you can do so here: Subscribe to Monday Motivators. Join Joan Burge as she shares personal insights from 2015 and offers helpful guidance for setting yourself up for success in the coming year. The post All the free training we offer in one place!

Training 100

Training Administrative Professionals 2015 AT&T 100

Laughing all the Way to Work

MARCH 29, 2009

When an opportunity came up, I went for it. Working is something we all have to do, but when it loses our interest, it makes it pretty hard to get up in the morning and make the commute in. Polish up the ol resume It is all right to send your resume out and see what kind of response you get. 411 Look Up 411.ca

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Service Untitled

JUNE 15, 2010

As a customer care trainer, I realize the importance of stressing employee satisfaction. Some companies fail to see the connection between the two, and that is when they lose talented people, or they have a company offering mediocre service.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

MARCH 24, 2009

It is a lot less stressful for customers when there are lots of employees around who are happy to answer questions. If you had a question for them, they were almost always very nice and almost always very knowledgeable. Disney does a lot of research.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40

Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit.

2015 100

2015 Administrative Professionals OfficeTeam Staples 100